Team Support Manager

**Do you have a passion for customer service?**:

- ** Want to grow and develop in a dynamic role that has a lot of variety?**:

- ** All the responsibility and freedom as a manager, without the KPI pressures**:

- ** Working hours that offer great work/life balance. No late nights or early mornings**:

- ** Pro-rata Annual Leave and Sick Leave, and a salary containing a built in travel allowance.**:

- ** Join a growing Aussie family owned business**

**About Kennards Self Storage**

Kennards Self Storage (KSS) proudly remains a privately owned Australian family business. KSS has been in operation for over 50 years and continues to lead the industry through our innovation and passion for our customers and team. We believe every individual should have the Freedom to make decisions, achieve, grow and prosper. Kennards Self Storage consists of a diverse and inclusive team from all walks of life. It is an open and positive workplace, that encourages everyone to add value in their own unique way.

Here at Kennards It's ok to make mistakes We encourage a “give it a go” attitude and support our teams as they grow and develop in their roles.

**Our People** The teams that operate each and every centre are at the very core of Kennards Self Storage. It is their passion for customer service and their drive to go above and beyond our customer's expectations, that helps make KSS Australia's leading Self Storage business, and a famous Australian household name. Our people also take a great deal of pride in their work by taking ownership of the centre they operate and maintaining the facility as though it was their own.

Our team members are empowered to operate their locations as if they own it. There is no micro managing here, in fact our core value is FREEDOM. KSS team members are encouraged to make their own decisions and “give it a go” coupling this with a culture of encouragement, ownership and constructive behaviours, team members have the FREEDOM to be themselves, whilst either developing a long term career at KSS or taking these experiences to further progress their careers elsewhere.
**What's In It For You?**
- Industry leading remuneration (Salary contains a built in Travel Allowance)
- 4 weeks of on-the-job training alongside experienced KSS Managers (we will teach you everything you need to be successful in your role)
- Ongoing training and personal development programs
- SIP (Self Improvement Program) - complete any course you desire, could be professionally related or personal interest/hobby related, and we will contribute $299 towards it.
- Employee Referral Program - earn generous bonuses for inviting your friends to work with us
- A unique company culture that is ideally suited to anyone that is looking for a more collaborative and less competitive workplace, where you are given more trust to perform your role, and the freedom to be yourself, whilst encouraging and developing each individual to become the best that they can be.
- Lot's of opportunities to grow your career with a continuously growing organisation

**A Little About The Role**:

- It’s all about supporting our broader VIC team, and ensuring our centres have appropriate coverage (similar to a roving relief manager in the retail industry)
- Customer Service & Sales - Its all about helping our customer's find a solution that meets their storage and/or packaging supply needs
- Clean & maintain the facility to a high standard
- With the support of the Centre Managers, and Assistant Managers, you are responsible for the day to day operations of the facility.
- Travel around Melbourne, meet and connect with lots of new people
- Create an enjoyable experience for our customers and team.
- Have fun

**Why Kennards Self Storage?**

At Kennards Self Storage your contributions and feedback have meaning and can drive a purposeful change. We have a focus on our company culture and invest heavily in our people. In short, the culture we have worked hard to achieve can be summed up as Constructive, Encouraging, Achievement driven, Caring and Fun.

**Ready to become a KSS Team Support Manager?