Dispute Resolution Officer

8 hours ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to effectively manage and resolve dispute matters on workers compensation claims along with identifying and supporting improvements in our technical competence and evidence-based decision-making process across the business. This position will require a high degree of collaboration with a wide range of team members to ensure the highest levels of technical competence and service is achieved and maintained.

This will be a full-time, permanent position based in our Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Proactively resolving matters and work collaboratively with other claims team members to make this happen
- Participating in meetings to review workers compensation claim disputes and provide progress updates
- Ensuring instructions to our Legal Panel are provided in a timely manner
- Developing effective working relationships with a wide range of internal and external stakeholders
- Representing EML at the South Australian Employment Tribunal
- Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings

ABOUT YOU
- At least three years of relevant experience in the Australian workers compensation insurance industry or legal industry
- Legal qualifications desired
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills
- Excellent presentation skills and the confidence to speak in front of groups
- The skills to influence and negotiate
- The ability to collaborate and build relationships with a wide range of stakeholders

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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