Claims Support Officer

**We have multiple exciting opportunities for Claims Support Officer to join our Team in Sydney. These roles are 6-month contact opportunities.**

**Position Overview**:

- **Job Title**: Claims Support Officer
- **Location**: 10 Shelley Street, Sydney 2000
- **Salary**: $76,400 inclusive of 11.5% Super
- **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period)
- **Shift Patterns**: Full-time 37.5 hours per week - Monday to Friday

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

**What you’ll do**
- Manage Insurance phone queues as per Contact Centre targets.
- Investigate, gather and follow-up additional information as requested by Claims Team.
- Validate claim details and refer to business partners.
- Undertake review and audit tasks as directed.
- Manage complex escalations from business partners.
- Support the wider operations and Insurance team.
- Participate in learning and development, coaching and performance improvement activities as directed by Leader.
- Assist with other queues during times of need when possible.
- Work collaboratively with business partners to help them perform their designated tasks.

**What you’ll bring**
- Certificate or qualification in Administration, Business, Accounting or Finance would be well regarded.
- **Attention to detail** - accurately checking and processing tasks and showing concern for all aspects of the role.
- **Communication skills** - ability to convey and explain information, coherently and confidently both oral and written.
- **Customer Service** - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Ability to provide client support and service to resolve issues via phone calls.
- Problem solving skills.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary**: $76,400 inclusive of 11.5% Super + performance-based incentives
- **Leave Benefits** - Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid Working**:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- **Work-Life Balance**:Ensure you have the time and support you need to thrive both personally and professionally
- **Staff Discounts**: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
- **Reward & recognition programs**: We celebrate your hard work and achievements
- **Career Development**: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
- **Reputable Employer** - National, trusted company with an inclusive and diverse workplace.
- **Community Engagement** - Involvement in Charity events like _Spirit to Cure_.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 03 Jun 2025 AUS Eastern Standard Time
**Applications close**: 16 Jun 2025 AUS Eastern Standard Time