Community Care Support Worker

**Award Classification**: Aged Care

**Employment Conditions**: _Queensland Local Government Industry (Stream B) Award - State 2017 _
**Department / Branch**: Community Services & Wellbeing / Community Care
**Principal Location**: Shire Office, Hughenden
**Reports to**: Community Care Team Leader (or as directed)
**Direct Reports**: Nil

**Flinders Shire**
**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle
**Our Mission**:To promote quality of life through leadership, attitude and respect
**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department
**Position Objective**

The Support Worker is responsible for providing care and support to eligible clients of the
Community Care Program to achieve their individual goals and live independently in the
community.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are
essential.

**Community Development**
**& Engagement**

**Arts and Culture Development**
**Historical Preservation**
**Communications and**

**Community Engagement**
**Community Recovery and**

**Resilience**
**Community Events and**

**Activities**

**Library &**
**Resource**
**Services**

**Library service**
**First 5 Forever**

**Program**
**School Holiday**

**Program & Events**
**Technology**
**Education**

**Human Services**
**Access Program**

**Tourism &**
**Economic**

**Development**

**Flinders Discovery**
**Centre**

**Investment Attraction**
**Tourism Product**

**Development**
**Regional Marketing**

**and Promotion**

**Sport, Recreation**
**& Wellbeing**

**Open Spaces**
**Planning**
**Facilities**

**Management**
**Health Promotion**

**Activities**
**Youth Services**

**Community Care**
**Aged Care Accommodation**

**Home Care Packages**
**Commonwealth Home Support**

**Program**
**Community Transport**

**Meals on Wheels**
**NDIS**

**Veterans Home Care
**Community Services & Wellbeing**

**Key Responsibilities**

**_Support Services _**
- Assist clients with a range of activities including:

- Support with personal hygiene, grooming and presentation
- General household cleaning and environmental maintenance tasks
- Social engagement activities in the home and/or local community
- Engagement in activities to support maintenance or improvement of health and
- wellbeing- Carry out activities as specified in Client Support Plans and service agreements, with

some flexibility to meet the expressed wishes of the client within a delegated level of
responsibility
- Maintain commitment to the rights of clients by maintaining confidentiality, respecting

the values, customs, preferences and spiritual beliefs of clients and their
families/carers, and acting in such a way that the rights of clients are protected
- Ensuring appropriate type and level of support to clients by:

- Being aware of the client’s current circumstances and needs
- Encouraging and supporting clients to continue interests, friendships and social
- interactions- Encouraging the clients’ independence and reinforcing their capacities
- Advising the Supervisor of any changes in the client’s circumstances or needs
- Maintain skills through participation in education and developmental activities as

directed by the Team Leader
**_General_**
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing

measures through which allocated tasks and responsibilities may be carried out more
effectively and efficiently

**_Administration _**:

- Ensure general administration and records management requirements are being met- Provide courteous and professional customer service to internal and external
- customers and conduct all transactions in an ethical and efficient manner- Uphold code of conduct and policy obligations, including but not limited to maintaining
- client privacy and confidentiality- Contribute positively to a supportive team-based work environment and participate in
- team meetings and training sessions as required- Ensure that requests are acted on and reported upon in accordance with Council Policy
- Keep the Community Care Team Leader and Case Support Officer appropriately and

adequately informed on the current state of activities relevant to your role and to
highlight in advance any points likely to influence Council operations or relations with
ratepayers and/or the public
- Maintain a personal time management system to ensure deadlines are met; to ensure

that other staff of the Council are given due notice and time to comply with deadlines
so that their own personal planning is not inconvenienced
**_Organisational Continu