Hospitality and Events Manager

**WA, East Fremantle Community Park, 6158**
- Lead the hospitality team at a landmark new sporting & hospitality venue
- Make a real difference to the community - Full time role
- Great opportunity with a growing and entrepreneurial organisation

**The Role**

Reporting the Venue Manager as the Hospitality and Events Manager of the East Fremantle Community Park which incorporates a Bar & Cafe, Function Centre, Fitness Centre, associated Football Oval, Bowling Greens and Croquet Greens you will be responsible for the venue’s hospitality operational, financial and program deliverables. You will develop and execute plans through engagement with the venue's leadership team and key stakeholders.

With experience in hospitality, food & beverage, and events management, you will be responsible for driving the Park’s hospitality success.

**About You**

You are a hands-on front of house focused leader who motivates and inspires their team through your own personal customer focused approach. You are passionate about food & beverage, and events. You will be able to share insights into how you have successfully shaped high performance teams into business actions.

This position will suit someone who is quick to build relationships with local patrons and sporting clubs and be willing to try new things to drive revenue through the venues hospitality business.

Key Accountabilities
- Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services and housekeeping.
- Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
- Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
- Collaborate with all team members and partners, to ensure seamless coordination and delivery of services to guests
- Coordinate reservations and optimise visitation, maximising revenue and maintaining accurate booking records.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
- Conduct regular inspections to ensure cleanliness, functionality and maintenance of the venue.
- Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
- Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Essential Skills and Qualifications
- Relevant professional certifications in hospitality management or related areas.
- 5+ years of experience in hospitality management, particularly in restaurant or functions and events.
- Knowledge of hospitality industry trends, best practices and regulations.
- Proficiency in hospitality management systems and operations.
- A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
- Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
- Ability to multitask, prioritise and work under pressure in a fast-paced environment.
- Current First Aid Certificate (Level 2)
- Current CPR Certificate
- Working with Children Check (or Equivalent)
- National Police Check

**About the Venue**

The new East Fremantle Community Park will be a welcoming and vibrant local space where sports, leisure and recreation thrive together, thereby delivering a new model for the integration of an iconic WAFL club into the community, guided by the mantra:
“Gather Recreate Celebrate”

The venue offers a café, full-service restaurant and bar and large function centre along with a range of leisure activities for children and adults of all abilities, including a state of the art fitness centre incorporating gym, group fitness, indoor cycling and Reformer Pilates. There is also a football oval which is home to the East Fremantle Football Club, two bowls greens used by the East Fremantle Bowls Club and three croquet greens where the East Fremantle Croquet Club play. The precinct also has a community garden, a small community facility, skate park, half court basketball court and a dog park.

**About the Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group