Client Transformation Partner

3 days ago

Melbourne, Australia Pegasystems Full time

**Meet Our Team**:
This role will be a part of our expanding consulting business which provides a fantastic opportunity to work with an industry leading collaborative and innovative team along with the latest and greatest, cutting edge technology.

**Picture Yourself at Pega**:
Pegasystems is seeking experienced an Delivery Leader to join our dynamic team of consulting professionals. Our Program Delivery Leaders play a critical role in actively contributing to the success of all client engagements through industry knowledge, Pegasystems product knowledge, leadership, and project execution skills. The key responsibilities of the Delivery Leaders will include program planning and management, as well as client engagement at all levels within an account.

**What You'll Do at Pega**:

- Typically manage between one and three projects, including Pega, partner, or client-led implementations
- Deliver engagements to agreed customer scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Dashboards (ESDs), forecasts, and A/R collections
- Act as a trusted advisor to the client on all aspects of the engagement; leading communication and providing thought leadership so that the best possible system is implemented
- Advise on Pega's delivery methodology and how this can be harmonized with the client's methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery
- Lead and coach staff toward thought leadership and project excellence

**Who You Are**:
You are a team player with a results-driven attitude and demonstrated experience in professional services project management. Your industry knowledge and first-class leadership skills allow you to easily engage with and influence clients. You are committed to successful project delivery and customer satisfaction while maintaining a high level of integrity.

**What You've Accomplished**:

- BA/BS Technical Degree (MBA preferred)
- 12 - 15 years of experience in professional services and project management roles
- Scrum Certification
- Specialization in an industry vertical or a number of verticals, and a thorough understanding of customer strategies, processes, vocabulary, and trends

**Pega Offers You**:

- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

**Inclusion and Diversity -** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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