Principal Relationship Manager- Apac

2 weeks ago


Melbourne, Australia nCino Full time

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Principal Partner Relationship Manager (PRM) is responsible for working with the Global Strategic partnerships team to help attract and build an industry leading partner ecosystem in the APAC region. This role will lead and manage the nCino relationship with multiple consulting partners. This role acts as the steward or champion for the consulting partner(s) internally at nCino working across all internal nCino departments (sales, delivery, marketing, product, legal, ops) to scale and enhance the depth and reach of each of our consulting partnerships. Externally, the PRM role serves as the nCino champion for our partner ecosystem and is expected to cultivate relationships, problem solve and drive growth and expansion opportunities across all facets of the partnership.

Overall
- Manage and own the overall relationship between nCino and the consulting partner(s)
- Establish deep personal relationships with consulting partner(s)
- Establish relationships and cadences with Global Partner Relationship Managers based in the US
- Represent the partner point of view internally at nCino
- Serve as primary point of escalation for any departmental issues that are triggered by or impact the partner (sales, delivery, marketing, product, legal, ops)
- Drive annual account planning sessions to cover all facets of the partnership (sales, delivery, marketing, product)
- Drive bi-weekly partner meetings focused on continual partner improvement
- Drive and own all partnership and alliance agreement/documentation between partner and nCino

Sales
- Work w/sales reps to manage partner pipeline and win business
- Work w/sales and delivery teams to ensure accurate scoping, resourcing and estimating during pre-sales process.
- Collaborate with sales and Professional Services to ensure project timeframes and project costs are established in line with nCino project methodology and best practices

Delivery
- Work with Professional Services teams to continually drive best practice partner delivery
- Serve as point of escalation for nCino project delivery teams on partner issues
- Lead and drive partner training coordination, enablement and certification
- Administer salesforce orgs to partners

Marketing
- Work with nCino marketing team to lead and drive partner marketing plan and strategy
- Coordinate partner marketing activities (conferences, white papers, webinars etc.)
- Work with partner enablement coordinator to drive adoption and engagement in partner community

Product
- Liaison between partner(s) and nCino product development and engineering teams
- Coordinate partner product ideas and concerns with nCino product teams

Objectives 30 days - 60 days - 120 days
- Establish rapport and relationship with partner executive and project teams
- Establish relationships with critical resources across internal nCino departments
- Establish relationships with Global Partner Relationship Managers based in the US
- Learn nCino product
- Learn nCino project delivery methodology
- Learn how to implement the Partner Program with each partner
- Participate in the 2019 partner account plan
- Run bi-weekly partner meetings
- Embrace problem solving mindset and start addressing the primary gaps and improvement areas for partner(s)

**Qualifications**:

- Required:_
- Bachelor’s degree in relevant field
- 8+ years of Relationship Management, Banking and Consulting experience
- Executive presence with ability to represent nCino and influence senior executives
- Problem solving mindset (inquisitive) with eye on continual improvement
- Ability to establish rapport and cultivate deep relationships
- Project management experience - ability to deliver success
- Strong listening skills and impeccable verbal and written communication skills
- Flexible demeanor, adept at conflict resolution
- Ability to present in front of large audiences and react quickly to complex scenarios.
- Willingness to travel to partner/client locations both domestically/internationally
- Desired:_
- Salesforce experience, knowledge of the platform
- Process reengineering background

Banking experience
- If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino._

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, comp



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