Clinical Services Manager

**About the Service**

Lives Lived Well provides support for people in Queensland, New South Wales and South Australia with concerns related to alcohol and other drugs, mental health, veteran’s wellbeing and gambling.

We are looking for a Clinical Services Manager to oversee our Specialist Services teams operating in Child and Family Mental Health, Gambling, Veteran and Family support; alongside our community and residential Alcohol and Other Drug programs.

The Clinical Services Manager is a strategic and operational leader responsible for the effective delivery, continuous improvement, and innovation of designated services and programs. This role plays a key part in ensuring excellence in consistent, high-quality service delivery across designated programs.

The specialist team are spread across multiple sites in Adelaide, Southeast Queensland and Rockhampton.

**Your Opportunity**

Your leadership will be instrumental in aligning service delivery with organisational goals, developing relationships with funders and stakeholders, and ensuring sustainable program outcomes. Additionally, you’ll oversee program budgets and empower your team to deliver impactful, client-centred care.

You will provide guidance to a team of approximately 15-20 staff, supported by Team Leaders and Assistant Managers. This full-time position offers a competitive salary, Salary Packaging options up to $15,900 per year, an additional five days paid leave per year, and access to a huge range of discounts and benefits through PerkBox. Some interstate travel will be required to visit the various sites.

**What We Are Looking For**

You’ll be a dynamic and innovative leader of people who thrives in an ever-changing environment. You bring several years’ experience in a similar service or sector, with background in one or more of our specialist services.

You’ll also have the following skills and attributes:

- Exceptional clinical, financial, and people management capabilities including recruitment and engagement of a new team and management through new service set up
- A people-leader, you will have the ability to lead with empathy and walk alongside your team, supporting them to foster a positive culture
- Strong communicator and with the ability to manage team members in remote locations
- Strong stakeholder engagement skills - the role includes networking with funders and other service providers and developing collaborative service partnerships. Key success will be to build and nurture partnerships for the ongoing success of the programs
- Internal relationships will need to be advocated to ensure specialist services are included in opportunities so networking and building strong relationships is essential
- Promote an inclusive and holistic approach to client care - you will have strong cultural awareness and practice at working in a culturally safe and respectful manner
- A level-headed and pragmatic attitude with the ability to remain calm in stressful situations
- Being flexible and able to re-evaluate your priorities of the day - you’ll be a self-managing self-starter who loves a varying routine
- Solutions-focused and passionate about process improvements - we welcome ideas and suggestions to make things better
- Resilience, patience, and a genuine interest in supporting people through their recovery journey

Along with your Tertiary qualifications in a Health, Community or Human Services sector, you will have a current Australian Drivers Licence, and ability to obtain a National Police Check.

The specialist services team members are located across multiple locations and this role can be based in Adelaide or Southeast Queensland

**Why Work for Us?**

We’re growing fast, and building a reputation as a trusted, innovative provider, focused on clinical excellence. One of our value’s is “We ask why not and what’s next?” and we chose it for good reason. For us change means opportunity - to improve, to grow, to push the boundaries and to help more people.

LLW offer a huge range of benefits, which you can see on our website. They include:

- Five extra paid leave days per year to support your wellbeing
- Salary Packaging to increase your take-home pay, including a Meals and Entertainment CardA workplace wellness program which includes celebrating Wellness Week- #LLW_