Risk & Quality Analyst

A full time, permanent opportunity has become available in our Bupa Health Services Quality Assurance team, reporting into the Quality Assurance Lead. This is a hybrid role and based out of our Melbourne CBD office when not working from home.

We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.

As the Risk & Quality Analyst you will play a key role in supporting the Quality Assurance Lead to develop, implement and maintain a quality framework across the business.

**How will I help?
Key accountabilities include but are not limited to:

- Assisting the Quality Assurance Lead in ongoing maintenance of the Quality plan and Quality objectives
- Data gathering, analysis and reporting to support continuous improvement as required
- Assisting staff to ensure all reported incidents, complaints and compliments are entered into the incident management system and actioned
- Performing quality functions including policy and procedure writing, inspection and testing of process controls
- Assisting with internal and external audit programs including conducting audits, documenting and or reviewing audit reports
- Involvement in special projects as advised by the Quality Assurance Lead
- High level secretariat duties including, Minute/action/decision taking reporting on follow-up action, drafting of correspondence and assist with meeting coordination
- Assisting with achieving and maintaining ISO 9001:2015 certification for ADF Health Services Contract
- Work Health & Safety System support
- Assisting with monitoring and maintaining certification to the International Safety Standard ISO 45001.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**What do I need?**
- Experience with Quality Management Systems (QMS), policies and procedures, internal audit programs and incident management programs as well as Work Health & Safety (WHS) systems
- 1+ years’ experience working in a project management office in a large-scale environment in a Secretary/Business Support/PMO Analyst role
- Prior experience within a Defence Contract or Health or exposure to clinical operations will be highly regarded
- Excellent organisational and interpersonal skills and strong written and verbal communications skills
- Experience developing and maintaining reporting and dashboards
- Advanced Excel skills, including use of complex formulae and macros
- Track record of achieving deadlines in a high volume, pressured environment with high levels of accuracy
- Ability to work autonomously and take accountability for deliverables and outcomes
- ISO 9001:2015 Quality Management system (desirable)
- Work Health & Safety Foundation (desirable)
- Diploma of Business Management or equivalent (desirable)
- **This is a Security Cleared Position. The occupant must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance.**

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.