
Customer Service Supervisor
2 weeks ago
An exciting opportunity to join the team at Brimbank Leisure Centres, leading the Customer Service team to deliver industry best customer service.
**About the Position**
- The Customer Service Supervisor leads Brimbank City Council's Customer Service team across Sunshine Leisure Centre and the new Brimbank Aquatic and Wellness Centre. This position is responsible for the implementation of customer experience improvement strategies, programs and initiatives. The role is responsible for the ongoing development of a customer-centric culture across our Leisure facilities.
- The Customer Service Supervisor needs to have a creative and innovative mindset, with a keen focus on simplifying the customer journey, improving the overall customer experience and have the ability to excite others with their vision for customer service.
- To be a success in this role you will have:
- Demonstrated experience in leading customer service teams providing outstanding customer service in a fast paced and varied environment.
- A proven track record in leading customer experience change initiatives and projects.
- Experience in training and developing a medium to large sized team of Customer Service Officers.
- Demonstrated experience in achieving sales or revenue targets and KPIs.
- The ability to gather and interpret customer experience information to inform service delivery changes.
- An attitude that matches our corporate values of _We Act with Integrity, We are Respectful, We Work Together & We Find Better Ways._
- Experience in the Leisure, Fitness or Sport sector (preferred but not essential).
- What's in it for you?
- Permanent full-time opportunity.
- Salary from $98,981.08 to $110,122.80 per annum plus Superannuation
- We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
- Be a part of the award winning Brimbank Leisure Centre leadership team.
- Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.
- BRIMBANK CITY COUNCIL ENTERPRISE AGREEMENT 9, 2021 EA9
- To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia_
- Brimbank City Council is committed to ensuring the health, safety and wellbeing of all staff and members of the public. Our COVID-19 Mandatory Vaccination Policy requires all staff members be double vaccinated with an approved COVID-19 vaccine. Some roles may have an additional requirement of having received a third booster vaccination. Proof of vaccination status or authorised medical exemption will need to be provided before commencing employment._
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