Cybersecurity Advisor

**Cybersecurity Advisor**

**About the Team**

**About the Role**
As a Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

In this role, you will:

- Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed
- Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
- Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts
- Acts as an expert in industry attack trends and defenses, advising clients on best practices and strategic solutions
- Drive customer optimization and usage through an expert understanding of Rapid7 products
- Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts
- Operate as the escalation point for junior advisors, driving the revitalization of customer health and satisfaction on escalated accounts
- Provide expertise in technology deployment and client onboarding processes
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Teach and mentor junior team members on technical concepts and service delivery best practices
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
- Anticipate potential risks and challenges in customer relationships and work proactively to address them before they escalate

The skills you’ll bring include:

- Bachelors Degree in Information Technology, or two or more years of related experience
- 3-5 years of experience in Information Security or related discipline
- Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
- Outstanding written and verbal skills
- Exceptional interpersonal and communication skills
- Information Security consulting experience
- Prior technology deployment and configuration experience
- Significant experience with security frameworks and concepts
- Excellent project management and prioritization abilities
- Significant experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
- Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
- Problem-solving mentality with the ability to navigate complex situations independently

**About Rapid7**

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.