Guest Experience Officers

7 days ago


Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Keilor East Leisure Centre - Keilor East 3033**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess outstanding people skills with the ability to generate leads?
- Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
- Rare opportunity to be part of a new state of the art facility

**About the Role**

As a **Guest Experience Officer** you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the pre sales campaign you will meet new member and program enrolment sales targets and KPIs.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Key Accountabilities
- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- To have a current and informed knowledge of all centre services and activities
- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

**About You**

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

**About the Perks**

As a staff member of Belgravia Leisure you will also have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.

**About the Site**

The aquatic and recreation centre will include a number of facilities that will benefit many of the local community including 50m heated outdoor pool, 25m indoor lap pool, learn to swim pool, warm water program pool, spa, steam and sauna, as well as an indoor water playground for young children,

There will also be multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access. Thus, ensuring that Belgravia Leisure continues its purpose and mission of “**connecting community to leisure**” and in turn providing every member of the community the opportunity to take advantage of this incredible facility.

**About the Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

**About the Qualifications**
- Current First Aid Certificate (Level 2)
- Current CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and sales experience
- Experience in achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
- If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

**If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you The successful applicant will be available to work across a span of hours across the week, including weekend work.**

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifyin



  • Keilor East, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time $60,000 - $80,000 per year

    VIC, Keilor East Leisure Centre - Keilor East 3033Are you passionate about promoting aquatic and leisure activities to the community?Do you possess outstanding people skills with the ability to generate leads?Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?Rare opportunity to be part of a new...


  • Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Keilor East Leisure Centre - Keilor East VIC 3082** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - A generous remuneration package including incentives to attract the right applicant - Part time position available - Train...


  • Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Keilor East Leisure Centre - Keilor East 3033** - Free Gym and Swim membership - Must be available evenings and weekends - Rare opportunity to be part of a state of the art facility **About the Role** As a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for...


  • Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Keilor East Leisure Centre - Keilor East 3033** - Free Gym and Swim membership - Full time position 10am - 6pm Monday - Friday - Rare opportunity to be part of a new state of the art facility **About the Role** As a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new...

  • Guest Service Agent

    1 week ago


    East Fremantle, Australia Tradewinds Hotel Full time

    Situated on the picturesque Swan River, Tradewinds Hotel is an iconic boutique hotel in East Fremantle, a stone's throw from the vibrant streets of Fremantle. **Benefits** - Master Key benefits - accommodation and food and beverage discounts across Prendiville Group - Great training and support to develop your hotel career **Key Responsibilities...


  • Ringwood East, Victoria, Australia ALH Hotels Full time $104,000 - $130,878 per year

    About the RoleGuest Services Attendant (Housekeeping) | Manhattan HotelWe're searching for a our very own 'Rosie the Robot' - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.A day in the life of a Guest Services Attendant:Making every room feel like home away from homeFollow daily, weekly and monthly cleaning...


  • Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...


  • Burwood East, Australia Quest Apartments Burwood East Full time

    Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates and is...


  • Hawthorn East, Australia The Meat & Wine Co Full time

    Established in 2000, **The Meat & Wine Co** prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a **full service, casual fine dining steakhouse** that **specialises in dry-aging steaks** and has an **impressive wine selection. **Our teams pride themselves on their **people first culture** and **training...


  • Keilor East, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...