Membership Service Coordinator

Responsible for engaging with Members and potential new Members to retain and grow the membership base of the Elevating Work Platforms Association (EWPA), Hire and Rental Industry Association (HRIA) & Telescopic Handler Association (TSHA).

**OBJECTIVES OF THE POSITION**
As an integral member of the team, the Member Engagement Manager will:

- Increase membership of the Associations through referrals and incoming enquiries by demonstrating the value of membership and the associated benefits
- Respond to all membership enquiries and update new and renewing members in the CRM
- Build lasting relationships with Association members to improve membership retention
- Support programs for members with our partners to include organizing networking events and workshop groups
- Provide reporting on membership retention, engagement, and acquisition when new Member Management System (MMS) is implemented
- Work collaboratively with the Operations Manager to roll out a new MMS
- Investigate and implement new benefits for members in conjunction with National Sales, Operations, and other key stakeholders

**COMMUNICATION**:

- Maintain ongoing, professional communication with Members at national and branch level
- Maintain professional face to face, phone, and electronic positive communications
- Develop and maintain effective working relationships with all internal and external stakeholder groups
- Excellent written and verbal communication skills

**Skills required**:

- Ability to act independently with mínimal supervision within areas of responsibility and manage tasks through to completion
- Use initiative, problem solving skills and research techniques when approaching tasks where barriers are encountered
- Work through any problems independently or immediately advise management of any issues that can potentially affect quality of content or adherence to deadlines
- Highly developed administrative skills to provide support to internal and external stakeholders
- Microsoft Office skills and the ability to use Association software including Xero, SMS, CRM, websites, and Trainer app
- Effectively liaise technology providers and support internal stakeholders to use systems with optimal efficiency
- Excellent personal organizational skills including the ability to prioritise and manage multiple projects to competing deadlines

**Interpersonal skills**:

- Friendly, outgoing, and positive
- Ability to identify, communicate and collaborate with diverse stakeholder groups
- Flexible with the ability to work collaboratively within a small team environment

**Qualifications & experience**:

- Relevant qualifications (degree or equivalent) and 3 years + previous experience in business/membership administration, customer service or sale/marketing
- Microsoft Office - intermediate to advanced skills in Outlook, Excel, Word and PowerPoint
- Ability to identify, communicate and collaborate with diverse stakeholder groups
- Flexible with the ability to work collaboratively within a small team environment
- Current Drivers License

**Associations core values**:

- Focus on productivity and expertise
- Culture of pride, positivity & trust
- Acknowledgement & support for one another
- Communicate openly and clearly and listen to others
- Fun and rejuvenation

**Salary**: $78,000.00 - $82,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mona Vale, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Excel (required)
- Microsoft office 365 (required)
- Administration (required)
- in a similar role and transferable skills and experience (required)

**Language**:

- English fluently (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Mona Vale, NSW