Premium Services Guest Relations Manager

21 hours ago

Sydney, Australia The Star Entertainment Group Full time

**Internal Opportunity**

**About us**

**About the role**

As a Premium Services Guest Relations Manager, you will support the Premium Services Operations team in planning and implementing continuous improvement in guest standards. You will be naturally driven to turn every moment into a memorable experience and ensure emotional connections are forged through initiating personalised guest experiences. Reporting directly to the Vice President Premium Services Operations, you will understand the importance of maintaining a high level of knowledge of the commercial landscape and evaluating current trends and strategies in line with guest feedback. You will have a demonstrated ability to develop and grow relationships with key stakeholders, ensuing you effectively manage and coordinate all resources at your disposal to surprise and delight our guests whilst supporting Responsible Gaming initiatives focusing on Guest Time Play management.

Please note, there are two positions currently available - a full time role and a 7 month secondment opportunity.

**About You**
- Effective professional relationship building skills
- Minimum 2 years’ experience in a Service, Sales and/or guest relations environment
- Demonstration and delivery of the Star Leadership competencies (aligned to the Star Entertainment Group’s vision, brand and values)
- Ability to influence, collaborate and facilitate change
- Well-developed verbal and written communication skills
- Competent technology skills, including data base management
- Fluency in a second language is highly desirable
- Gaming experience preferred
- Ability to work across a 24/7 roster

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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