Guest Relations

About Capella Hotels And Resorts
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary
The Culturist is the ambassador of the hotel, responsible for crafting memorable guest experiences from pre-arrival to post-departure moments. The individual is also an expert in local culture and heritage, and provides flawless and luxurious personalised service to all guests. The Culturist is also responsible for maintaining the Capella Living Room.

The Role

• Plan and arrange setups for special occasions and/or requests (e.g., birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
• Checking the daily arrival list, highlighting VIPs and guests with special requests and or preferences, thereafter effectively communicating the information to the relevant departments.
• Required to be proficient in the working knowledge and demonstrate the duties and tasks of the Culturist program roles and to be adaptable to fulfill the specifications of these positions when required or delegated by management.
• Assist in ensuring exceptional cleanliness of The Living Room and associated areas like the boardroom and common areas are of luxury standard.
• Meet and greet guests upon arrival, provide personal check-in services at the Living Room, escort and conduct rooming orientation.
• To assist the setup of requested rooms and hotel suites and report any defects to Chief Culturist, Housekeeping and Engineering.
• Offering recommendations, crafting itineraries, arranging curated trips, and organising excursions to enrich the guests' experience.

Talent Profile

• 2 years' experience in a similar role at luxury hotels or resorts.
• Concierge experience is advantageous.
• Executive Lounge, Front Desk, or Guest Services preferred.
• Excellent interpersonal skills with a friendly nature; skilled at building strong, lasting relationships with guests.
• Very good command of spoken and written English.
• Proficient in computing skills (e.g., Microsoft Office).
• Responsible Service of Alcohol certification.
• Valid working rights in Australia.

What You Will Receive With Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.
• We appreciate your understanding that we will only be able to contact shortlisted candidates.