Approvals Officer

1 week ago

Perth, Australia Hudson Australia Full time

Full Time Hours

CBD Location

10 Month Fixed Term to start with potential for Permanaency

Full Training Provided

Our client is a large utilities company with a strong focus on renewables. Due to growth in their workload, they now have an additional position as an approvals officer to support their renewables division. This is a full time position located in their CBD offices. Initial term is a 10 month fixed term with high likelihood for permanency.
- and post

**_Tasks Include:_**
- Delivering a timely, responsive, and professional service while managing customer expectations and balancing business drivers
- Ensure governance and compliance requirements are met to mitigate risk
- Managing assigned workload and customer experience
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for planning and implementing daily and weekly allocated work
- Responsible for end-to-end management of assigned task including the escalation of issues outside of process

**About You**:

- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel)
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills

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