Customer Service Representatives

1 week ago

Wollongong, Australia IMB Bank Full time

**Part time and Casual available (Casual - $36 per hr)**:

- **Highly reputable and trusted bank**:

- **Wollongong Area**

IMB Bank are looking for** Customer Service Representatives** to join our branches within the Wollongong region. These local job opportunities are an ideal way to get your foot into the door of a community focused bank, where you’re able to gain hands on experience, enjoy interacting with members in branch and online, providing them with a high level of service to ensure their financial needs are met and their experience with IMB is a positive one.

We have part time (permanent and temporary) and casual positions available providing support to our branches within the region. These roles will appeal to someone who may be looking for flexibility and work life balance, a foot in the door of a highly reputable and trusted employer, or looking to earn extra income in an interesting and diverse job role.

**As a Customer Service Representative, the main activities include**:

- Having conversations with members face to face, online and over the phone to assist them with their banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve our members position
- Working with a team to achieve daily goals and business objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- Cash handling, balancing and administrative activities
- Casual - hours will vary from week to week.
- Experience in a retail, sales and/or customer service environment
- Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial environment
- Sound numeracy, cash handling experience and an accurate eye for detail
- An aptitude for technology with proficient computer skills
- A positive and upbeat outlook and genuinely enjoy helping others and working together to achieve common goals
- Initiative and the ability to manage multiple activities
- A valid Driver’s License and reliable transport with the flexibility and availability to travel and work at branches within the region if and when required
- The flexibility to work the hours required by the branch and being available on-call.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and recipients of the WGEA Employer of Choice for Gender Equality, IMB offers some benefits such as:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
- Friendly and professional team environment
- Product concessions
- Roster provided in advance.

Code: #1

Location: Wollongong

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