Customer Service Representative

2 days ago

Wollongong, Australia Mercer Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

**What can you expect?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that foster career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth and lifestyle benefits which include:

- Employee Assistance Program.
- Flexible working arrangements.
- Community Volunteer Leave.

**In this role, you will be responsible for**:

- Actively listen to members so as to gain a practical understanding of their situation.
- Build rapport with members and offer empathetic assistance.
- Ensure enquiries requiring follow up are placed in the relevant queue for further action.
- Documents client issues and escalates issues to appropriate parties to resolve.
- Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
- Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.

**We would like you to have**:

- Outstanding communication, active listening and customer service skills with the willingness to go the extra mile.
- Proven experience in handling high work volumes, preferably within a customer service, call center or similar environment.
- Excellent attention to detail and thoroughness in the pursuit of a solution.
- Computer literacy and capacity to use online information systems.
- Superior interpersonal skills with the ability to hold a conversation and interact with our members.
- The ability to produce well written correspondence.
- Previous experience in financial services and/or superannuation industry would be well regarded but not essential.
- Fresh Graduates are encouraged to apply.

**About Mercer**:

- Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law._

  • Customer Service Representative Wollongong

    6 days ago

    Wollongong, Australia Ashdown Consulting Full time

    $32.69 p/h + super - 4 Month Contract - Wollongong **Customer Service Representative | 4 Month Contract | $36.12 p/h Incl. Super** - $32.69 p/h + super - 4 Month Contract - Wollongong **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This role is based in...

  • Customer Service Representative

    2 weeks ago

    Wollongong, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia IMB Limited Full time $55,000 - $70,000 per year

    Start your banking career with a community minded and trusted bankMonday to Friday, part time hoursSupportive team environment with great career pathways.Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our Rouse Hill branch,providing great service and support to IMB...

  • Customer Service Representative

    2 weeks ago

    Wollongong, Australia Senior Leadership InfraBuild Full time

    **About the role**: - Join our successful and tight-knit Steel Centre team in **Wollongong** as a Customer Service Representative. - You will be working closely with both our Branch Manager and Operations teams, to ensure customers have a positive experience with us. This is an exciting opportunity for someone looking for a career change or to build on...

  • Customer Service Representative-my Aged Care

    2 weeks ago

    Wollongong, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Customer Care Representative

    2 days ago

    Wollongong, New South Wales, Australia Curran Plumbing Electrical Heating and Air Full time $60,000 - $80,000 per year

    Full-Time Customer Service Representative – Join the Curran Team Location: Albion Park Excellent Pay + Training + Career Growth Full-Time Role | Inbound & Outbound CallsAt Curran, we don't just offer jobs – we build careers. We're looking for a customer service professional to join our growing team. If you thrive in a fast-paced, customer-focused...

  • Customer Service Representative

    6 days ago

    Wollongong, New South Wales, Australia IMB Limited Full time $50,000 - $70,000 per year

    Full time contractSupportive team environment with great career pathwaysExcellent training provided, banking experience not requiredAre you ready to start a career in banking? IMB's Picton branch is looking for someone to work full time (temporary contract, covering approximately 12 months of leave). This opportunity is a great foot in the door for a...

  • Customer Care Representative

    4 days ago

    Wollongong, New South Wales, Australia Probe CX Full time $50,000 - $80,000 per year

    We're on the lookout for multiple Customer Care Representatives to join our newly refurbished Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve...

  • Customer Service Representative

    2 days ago

    Wollongong, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Customer Service Representative

    2 weeks ago

    Wollongong City Council, Australia IMB Bank Full time

    Highlights - Supportive team environment with great career pathways - Casual hours, Monday - Friday - Excellent training provided, banking experience not required Overview Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our teams in providing great service and support to IMB Customers in relation...