Customer Service Representative

1 day ago

Wollongong, New South Wales, Australia IMB Limited Full time $50,000 - $70,000 per year
  • Full time contract
  • Supportive team environment with great career pathways
  • Excellent training provided, banking experience not required

Are you ready to start a career in banking? IMB's Picton branch is looking for someone to work full time (temporary contract, covering approximately 12 months of leave). This opportunity is a great foot in the door for a recent graduate or someone looking to start in a new industry.

About the role

  • Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms
  • Cash handling, balancing and administrative duties
  • Working with your Branch Manager and teams to collectively achieve the goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

  • Availability to work full time Monday - Friday
  • Experience in customer service and cash handling
  • A learning mindset and ambition to grow
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team
  • The willingness to travel within the region as required for training or relief purposes.

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close 16thof November2025. For further information contact Harley Ockenden, Branch Manager - Please note that email applications are not accepted.

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