Process Portfolio Manager

**We are Woolworths Group**

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Welcome to Group Enablement**
Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.

**What will you be doing?**

You'll play a vital role in optimising key service management processes within Woolworths Group Technology Services. This includes driving performance improvements to ensure service reliability and availability, while also championing continuous improvement and enhancement initiatives. You'll focus on delivering remediation, maintenance, and enhancements in a way that prioritises data-driven decision-making, risk management, and quality assurance. By promoting a culture of continuous improvement, you'll also ensure our services consistently meet the evolving needs of the business.
- Configuration & Asset Management: Ensure accurate configuration records, asset tracking, lifecycle planning, and policy enforcement.
- Service Level Performance: Monitor and report on SLA performance, addressing deviations and continuously improving service delivery.
- Process Optimisation & Automation: Identify and implement opportunities for process and automation improvements across IT management processes.
- Risk & Compliance: Ensure all processes comply with relevant standards and regulations while proactively managing risks to prevent service disruptions.
- Leadership & Stakeholder Engagement: Lead cross-functional teams, manage stakeholder relationships, and ensure alignment between IT services and business needs.Performance Management: Define and track KPIs to ensure that processes meet organizational goals and identify areas for improvement.

**What will you bring?**
- Experience: 5+ years of experience in IT operations, ServiceNow, ITSM, ITOM, CMDB, and SLA management.
- Technical Expertise: Proficient in ITIL frameworks, ServiceNow modules (CMDB, ITSM, ITOM), and JIRA, with strong analytical and statistical capabilities.
- Leadership & Collaboration: Ability to lead teams, collaborate across departments, and manage multiple stakeholders to achieve business objectives.
- Problem-Solving & Continuous Improvement: A proactive mindset for identifying areas for improvement, optimising processes, and driving automation.Certifications & Qualifications: ITIL V3 Master, ITIL 4 Managing Professional, and ISO20000 certification preferred, along with a relevant IT degree or equivalent experience.

**What will you experience?**

Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work:

- A flexible hybrid working environment
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.

**Everyone belongs at Woolworths Group**
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly in