Novated Renovations Consultant
4 days ago
ABOUT THE ROLE
The role of a Renovations Consultant is to effectively and efficiently administer the transfer of a driver's novated lease from one employer to another
TASKS AND RESPONSIBILITIES
- Complete Renovation processes assigned in an accurate & timely fashion
- Assist department members as requested by Manager and Seniors
- Effectively assist with dept or internal staff queries in relation to Renovations
- Effectively assist with Client queries while maintaining/nurturing relationships.
- Responsible for updating IMS throughout the process to ensure that the ticket accurately reflects the status of the renovation.
- Manage flow of renovations tickets in line with set KPI's
- Be familiar with & confidently relate renovations procedures & requirements
- Liaise and build with external stakeholders as required, (employers, financiers, and other fleet leasing providers) in a professional manner to facilitate the renovations.
- Ensure the correct forms are provided to the client for the transfer. Follow up on the return of the information with a reasonable timeframe
- Liaise with the driver to provide the driver with a quote that meets their requirements and FBT requirements
- Prepare any required Renovation Documents and provide them to the client in an accurate and timely manner
- Ensuring that all returned documentation is signed by the authorised signatories of SG Fleet and the employer
- Deal with Renovation related issues where necessary (investigation of potential Renovations)
- Identify & report to Manager any issues/potential issues made aware through but not always relating to Renovation team which could have negative impact on SG Fleet
- Endorse SG Fleet external policies & procedures with our clients.
SKILLS AND EXPERIENCE
- Certificate or Diploma in a business-related field
- Previous experience in a customer contact role
- Ability to effectively manage internal and external relationships with superior communication skills, both written and verbal
- Sound computer skills including strong MS Office
- High level numeracy, attention to detail and ability to understand complex finance/taxation concepts
- Experience in Operations, Fleet Management and/or Salary Packaging is desirable
ABOUT YOU
- Exceptional customer service
- Ability to work efficiently and autonomously
- Demonstrated customer service and problem-solving skills
- High Level of attention to detail
- Strong organisational and time management skills
Who we are...
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
Some of our perks include...
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
What's next...
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
