Customer Service Manager

20 hours ago

Hobart, Australia HAYS Full time

Newly created Customer Service Manager role with one of Australia's largest FMCG beverage companies.

**Your new company**
Based in Hobart, you’ll be working for one of Australia's largest FMCG companies who specialise in the beverage market. Having been in operation for over 150 years, they are well established however they are in the process of creating new and exciting products to make even better products for their customers. They operate across Australia and ship their products across the globe.

**Your new role**
Our client is looking for an experienced Customer Service Manager to lead their friendly and dynamic team to delight their domestic and international customers. Reporting to the Head of Sales and Marketing, you will drive customer experience and ensure agreed service standards are achieved. You’ll enjoy maintaining and improving inventory and fulfilment systems and processes and developing a collaborative team around you. Based in their Head office in Hobart, you’ll work in consultation and collaboration with the broader Sales and Marketing team to continually improve the customer engagement life cycle. You’re duties will include but will not be limited to;
- Lead, manage and develop a small team responsible for domestic and international shipping and logistics.
- Coordinate and collaborate across the business to resolve internal issues related to the fulfilment of customer orders.
- Manage the planning and shipping of finished inventory and post-production.
- Provide ongoing reporting on contract management and call off analysis, accountable for detailed statistical analysis of key inventory metrics.
- Lead and monitor Customer Service metrics, including annual shipping schedules.
- Manage the corporate relationships with our warehouses and other external service providers.
- Review fulfilment and delivery processes and supporting IT systems with a focus on continuous improvement and lead the team through required changes.
- Maintain the ERP system (MYOB EXO) and forecast model, ensuring the accuracy of the data.

**What you'll need to succeed**
To be successful in this role, you’ll be a confident communicator, with an approachable character, cheerful outlook, and a passion for leading great customer service outcomes. You’ll work best when you can use your initiative to determine action priorities and plan your team’s workload and deliverables. You’ll also posses the following;
- Tertiary qualification preferably in logistics, supply chain or business with experience in FMCG and related service business.
- Leadership and team management experience gained from leading an exceptional customer service team.
- Experience using MYOB EXO or similar and demonstrated capacity leading and implementing system improvements.
- Supply chain management experience in both importing and exporting goods.
- Sales outcome focussed with the ability to identify and contribute to value-added services.
- Strong attention to detail and problem-solving ability.

**What you'll get in return**
This is an exciting opportunity to be able to join a team where you will not only be able to develop, implement change in office policies/procedures but also have the rewarding experience of being able to manage, develop your team. You’ll receive an attractive salary package based on experience and enjoy being part of a team of hardworking, passionate, like minded individuals that will support you as you continue to grow and develop your career.

**What you need to do now**

**LHS 297508** #2696337

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