Customer Service Officer

6 days ago

Hobart, Australia AMA Group Non-Drive Full time

Hobart, central and easy to reach
- Permanent, secure position. Monday to Friday - get back your weekends
- Friendly and welcoming team environment

At Wells Bodyworks & Towing we are a busy workshop conveniently located in central Hobart.

We complete a variety of light and heavy repairs. Our skilled and enthusiastic team of 28 are driven to provide the highest quality results for our customers. You will be well supported, we are partnered with major insurers and can ensure a steady stream of work, Monday to Friday with overtime on occasion, for those who are looking for more.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join our team.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday, 40 hours per week.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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