Customer Service Representative
5 days ago
About Our Company;
As an information technology company, **innovation** is a core business driver. We strive to make our clients’ organisations better through innovative products and service delivery. We applaud initiative and self-drive, the eagerness to learn and the ability to problem solve in all that we do.
We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Customer Service Representative Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
**Salary**: $23.00 - $32.00 per hour
**Benefits**:
- Dental insurance
- Employee discount
- Employee mentoring program
- Health insurance
Schedule:
- Day shift
- Monday to Friday
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