Client Service Representative

2 weeks ago

Melbourne, Australia IQVIA Full time

IQVIA is thrilled to announce an exciting opportunity for a **Client Service Representative** in **Melbourne, VIC** Join our dynamic Client Service team and help us exceed client expectations.

We are looking for someone with stellar communication skills who can connect effortlessly at all levels. If you have outstanding problem-solving and analytical abilities, coupled with top-notch customer service skills, we want you Your knack for nurturing and developing relationships in a diverse business environment will be key to your success.

This full-time position offers a perfect blend of office-based work and flexibility with remote working options.

**Responsibilities**:

- Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases. The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness and quality.
- Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.
- Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating. Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.
- Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.
- Researches, analyses, and responds to client queries that will require an in-depth understanding of the client, specific business line, and consumer health landscape.
- Conduct service meetings at client sites.

**Competencies/Skills/Abilities**:

- Bachelor’s degree in Science, Business or related discipline (or equivalent) and a minimum of two (2) years of related work experience required
- Broad knowledge of the Consumer Health, Pharmacy and Grocery landscape
- Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions
- Ability to use tools/BI platforms to analyze data and address client queries
- Broad knowledge of the concepts, practices and procedures of the client service representative field
- High levels of initiative and ability to multitask
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Meeting facilitation, presentation and training experience preferred
- Knowledge of IQVIA products/business or previous Pharmacy or Grocery experience preferred

Following the completion of the assessment, you will be contacted by the lead Recruiter to discuss.

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