
Client Service Representative
2 weeks ago
IQVIA is thrilled to announce an exciting opportunity for a **Client Service Representative** in **Melbourne, VIC** Join our dynamic Client Service team and help us exceed client expectations.
We are looking for someone with stellar communication skills who can connect effortlessly at all levels. If you have outstanding problem-solving and analytical abilities, coupled with top-notch customer service skills, we want you Your knack for nurturing and developing relationships in a diverse business environment will be key to your success.
This full-time position offers a perfect blend of office-based work and flexibility with remote working options.
**Responsibilities**:
- Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases. The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness and quality.
- Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.
- Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating. Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.
- Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.
- Researches, analyses, and responds to client queries that will require an in-depth understanding of the client, specific business line, and consumer health landscape.
- Conduct service meetings at client sites.
**Competencies/Skills/Abilities**:
- Bachelor’s degree in Science, Business or related discipline (or equivalent) and a minimum of two (2) years of related work experience required
- Broad knowledge of the Consumer Health, Pharmacy and Grocery landscape
- Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions
- Ability to use tools/BI platforms to analyze data and address client queries
- Broad knowledge of the concepts, practices and procedures of the client service representative field
- High levels of initiative and ability to multitask
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Meeting facilitation, presentation and training experience preferred
- Knowledge of IQVIA products/business or previous Pharmacy or Grocery experience preferred
Following the completion of the assessment, you will be contacted by the lead Recruiter to discuss.
-
Client Services Representative
1 week ago
Melbourne, Australia DPV Health Full time**Posted**: 16/07/2025 **Closing Date**: 31/07/2025 **Job Type**: Casual **Location**: Melbourne - Northern Region **Job Category**: Client Services Support **Great People. Great Careers. Excellent Healthcare** DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across...
-
Client Service Representative
2 days ago
Melbourne, Australia Melbourne Veterinary Specialist Centre Full time**Job Description**: **Part Time Client Services Representative Wanted!** - Based at Glen Waverley, and Essendon Fields on occasion - Part time role (20 - 30 hours per week) - Minimum 2 years Reception/Client Services experience essential - Experience within the veterinary or health industry highly regarded The Melbourne Veterinary Specialist Centre is a...
-
Client Services Representative
2 weeks ago
Melbourne, Australia Quark Expeditions Full timeWe carry the spirit of the great explorers, we Go Bold, we Go Together and Go for New. Polar travel is Quark Expeditions, and all of us at Quark Expeditions are committed to creating and delivering life-changing experiences for our clients. We draw on our unparalleled polar expertise to profoundly transform people’s sense of themselves — and of the world...
-
Client Service Representative
4 days ago
Melbourne, Australia Australian Unity Full time**About us** Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community. As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our...
-
Client Representative
6 days ago
Melbourne, Australia Globalcompete Full time**About Us**: We are a growing business helping skilled migrants navigate their journey to Australia with confidence. We provide practical support, advice, and services to make the process smoother. As we expand, we’re looking for friendly and reliable **Client Representatives** to join our team. **About the Role**: **Key Responsibilities**: - Respond to...
-
Client Services Representative
1 week ago
Melbourne, Australia E&P Financial Group Full time**The Company**: E&P Financial Group (E&P) is an ASX-listed financial services business with an international network of experienced industry specialists working across wealth management, SMSF accounting, corporate advisory, institutional sales and trading, research, and funds management. E&P has offices in Sydney, Melbourne, Canberra, Brisbane, New Jersey...
-
Client Care Representative
2 weeks ago
City of Melbourne, Australia Animal Emergency Australia Full timeOverview Join Australia1s largest employee-owned veterinary group! AES is a 24 hour Animal Emergency and Critical Care hospital located in Hawthorn East. Here you27ll be the welcoming face for our clients and their beloved pets during times of critical need. We27re seeking a compassionate and detail-oriented Client Care Representative to deliver exceptional...
-
Client Services Representative
1 week ago
Melbourne, Australia Workiva Full timeSummary The Client Services Representative supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. Working with members across the team, they serve as a contact for Workiva products and services and are responsible for providing accurate and timely delivery of client requests. The Client...
-
Client Services Representative
1 week ago
Melbourne, Australia Workiva Full timeJob Type : Full time Working hours : Wednesday to Sunday ( 9.00AM to 6.00PM ) Summary The Client Services Representative supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. Working with members across the team, they serve as a contact for Workiva products and services and are...
-
Client Service Partner
1 week ago
Melbourne, Australia CSC (Corporation Service Company) Full time**Title: Client Service Partner** **Location: Melbourne** **Working Hours: Monday to Friday - 9am - 5.30pm** **Hybrid** As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the...