D365 Functional Consultant

4 days ago

Brisbane, Australia KPMG Full time

As a D365 CE Functional Consultant, you will work closely with clients to understand their business needs and translate them into effective Dynamics 365 CE solutions. You’ll play a key role in the design, configuration, and delivery of CRM capabilities across Sales, Customer Service, Marketing, and Field Services.

**Your Opportunity**
- Lead and facilitate client workshops to gather and document business requirements.
- Configure Dynamics 365 CE modules including Sales, Customer Service, Marketing, and Field Services.
- Translate business requirements into functional specifications and user stories.
- Collaborate with technical consultants to ensure seamless integration and customisation.

**Your Experience**
- 3-5+ years of hands-on experience with Dynamics 365 CE (CRM) implementations.
- Strong understanding of CRM business processes and best practices.
- Experience with Power Platform tools (Power Apps, Power Automate, Power BI).
- Excellent stakeholder engagement and communication skills.
- Microsoft certifications such as PL-200 or MB-210 are highly desirable.
- Prior consulting experience in a client-facing role.
- Familiarity with Agile delivery methodologies.
- Experience in sectors such as government, education, or financial services.
- Conduct functional testing, user training, and support go-live activities.
- Provide post-implementation support and continuous improvement recommendations.

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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