Claims Service Consultant Level 1
1 week ago
MOTOR (ABS) CLAIMS SERVICE CONSULTANTS - MULTIPLE LOCATIONS - Commencement date: 1st September 2025
- Are you ready for a career with Allianz?
- Are you passionate about helping customers every day when they need us most?
- Even if you don’t tick all the boxes, we encourage you to apply
- This role offers achallenging and highly rewarding environment, perfect for people looking for career development, growth and a supportive team.
- 4-6 weeks of training provided.
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Managing a national based portfolio of motor claims though to settlement.
- Majority of scheduled time spent rostered on our Inbound Motor Claims queue.
- Handling a high volume of inbound and outbound calls in a fast-paced environment.
- Providing excellent customer service to our customers in a timely and efficient manner.
- Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
- Understanding and adhering to all relevant policies, while working within the compliance and regulatory requirements of the role.
About you
- High level of customer service experience.
- Insurance knowledge/background would be highly desirable.
- Genuinely passionate about helping customers.
- Ability to multi-task and work in a high volume/fast-paced environment.
- Excellent communication skills (both written and verbal)
- Ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location)
- Ability to work a training roster from 9am-5.30pm (AEST time)
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
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