Host Responsibility Coordinator

1 week ago

Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

SkyCity is now seeking Host Responsibility Coordinators to join the team. In this crucial position, you'll oversee the well-being of our customers, diligently monitoring for any signs of problematic gambling behaviour or alcohol-related issues. Cultivating strong relationships with both customers and colleagues, you'll be instrumental in fostering a safe and responsible gaming environment. Join us in this vital mission of care and accountability.

**What does the role look like?**

Our Host Responsibility Coordinators play a key role both looking after our customers safety and ensuring business compliance by supporting the Host Responsibility programme effectively. You'll spend your workdays looking out for our customers by working through activities and processes to minimise gambling and alcohol related harm. You'll be required to document thoroughly and clearly any interactions held so as well as exceptional communication skills you'll need to be comfortable, competent and be able to interpret data using a range of computer systems.

If successful you will be responsible for:

- Monitoring all customers for signs of problematic gambling behaviour and/or alcohol related issues
- Building professional relationships with customers, staff and external services as required
- Negotiating realistic outcomes to support people to play within their means
- Providing support to staff in the identification and reporting of gambling related harm
- Reporting to senior staff and regulators as needed on Host Responsibility activities

**What you will look like?**

You must be able to work autonomously and have the availability to work a 24x7 rotating roster. Outstanding negotiation, written and communication skills are essential to the role and key to your success will be a genuine desire to help people change for the better. A warm, empathetic and approachable personality and a high level of integrity and confidentiality are equally important. If you are fluent in a second language this would be an advantage. Previous experience in the gaming industry, welfare or community service environments will be highly regarded but is not essential. If you have a Certificate IV in Training and Assessment is also a desirable advantage.
- At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._

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