Customer Service Manager

2 days ago

Pakenham, Australia Specialty Powdercoating & Sandblasting Full time

**Do you love interacting with customers? Are you detail-orientated, assertive, and enjoy working independently?**

We are looking for a confident and conscientious Customer Service Manager to join our family-owned and run powdercoating business in Pakenham, Melbourne.

**About the Job**:

- Primary point of contact for all client enquiries.
- Frequent communication with clients to provide updates on the status of their goods.
- Organising delivery and pick up freight.
- Working alongside the Production and Quality Manager to ensure KPI’s are met.
- Building relationships and trust with existing and new customers.

**Key Duties Include**:

- Maintaining our zero ‘Where Is’ policy (where customers are never following up on the progress of their jobs because we proactively keep them up to date).
- Organising freight when required and coordinating customer pickups and drop-offs.
- Entering jobs into our project management spreadsheet.
- Entering jobs into our accounting invoicing software.
- Assisting the Sales Manager with basic estimation/quoting when required.
- Handling and mediating customer complaints and concerns.
- Collaborating with the broader team to ensure our customers’ expectations are met or exceeded.

**Skills & Experience Required**:

- 3yrs + in a customer service role with 2yrs+ in a customer service lead, supervisor, or management role.
- Bubbly, upbeat, and friendly attitude.
- Empathetic to client feedback and ability to communicate authentically.
- Highly organised with a high degree of attention to detail.
- Ability to manage and prioritise multiple tasks.
- Ability to think out of the box and be flexible.
- Assertiveness and confidence to find solutions for clients.
- Strong computer skills.
- Strong communication, negotiation, and time management skills.
- Ability to handle pressure and reach targets.
- Friendly, well-mannered, and polite.
- Immunisation accreditation.

**Highly Regarded, but not Essential**:

- Experience in a powder coating, sandblasting, metal coating or metal fabrication company.

**Benefits**:

- $70K - $80K+ depending on experience.
- Comfortable office with good facilities.
- Friendly and supportive leadership team.
- Stable role with long term customers.
- Family run business with traditional values.

**About Us**:
**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Pakenham, VIC 3810: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What best describes your COVID-19 vaccination status?

**Experience**:

- Customer Service Manager: 1 year (preferred)

Work Authorisation:

- Australia (required)

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