Full Time Customer Service Representative

2 days ago

Pakenham, Australia FoodWorks Bottlemart Edenbrook Full time

Full time role available at FoodWorks Bottlemart Edenbrook

We are proud to provide our customers with a consistent and fresh customer service experience with our convenient range of products. We continuously strive to ensure product quality through date checks, excellent food safety standards, and always working in a clean environment.

**The right attitude is everything....**
- Genuine passion for food, drinks & shopping
- Customer first mentality
- A commitment to providing great customer experiences by working with enthusiasm, energy, and pace
- Love of teamwork and growing with others
- Flexible and adaptable to change
- Willing to work and reliable
- Strong time management skills
- Take pride in your work
- Get to know the products and services we provide, as you’ll be a go-to person for customer queries
- You'll need to be ready to be active as you will be on your feet for extemded periods of time and may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our store trading days (including evenings, public holidays, and weekends)

**What you will need....**
- Access to reliable transport - our store is open every day of the week (including weekends and all public holidays). Shifts can start as early as 7am and finish as late as 9:45pm, and it’s important that you are able to get to and from work safely.
- RSA - in Victoria, it is a legal requirement to have a valid RSA to sell any liquor based product. If you need to obtain your RSA or complete a refresher course, please go to the VGCCC website.

**What's in it for you?**
- Competitive hourly rate ranging from $24 to $52* + super
- Fixed roster with the opportunity for overtime
- Full time contract and access to full time benefits including paid annual leave, paid parental leave and paid sick/ carer’s leave
- Extensive training and development
- Career progression opportunities in our growing store

Every shift will have variety, whether you’re filling shelves or scanning items for customers. You’ll be trained to handle multiple roles throughout the store.

We are looking for people to join our team who have a positive attitude, a hardworking spirit and the willingness to learn

**What does the role involve?**
- Serving and assisting customers in a professional and efficient manner
- Operating registers and POS system
- Ensuring shelves are fully stocked with products and date rotated
- Accepting and unloading grocery and liquor deliveries
- Training to use equipment to move stock safely
- Merchandising stock storewide
- Cleaning and maintaining store standards
- _based on Fair Work Ombudsman, General Retail Award, Level 1, Full Time, 21 years or over._

**Job Types**: Full-time, Permanent

**Salary**: $24.00 - $52.00 per hour

**Benefits**:

- Parental leave

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Morning shift
- Overtime
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Customer service: 1 year (preferred)
- Liquor: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

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