Principal Problem

2 weeks ago

Brisbane, Australia Queensland Police Service Full time

Want to make a meaningful difference within your community?
With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.
The Frontline & Digital Division offers a supportive and people‐focused work environment that supports work‐life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range.
Your key accountabilities
**The core capability requirements for this role are**:

- Draft, maintain and continuously improve major incident and problem management policies and procedures in line with Information Technology Infrastructure Library (ITIL) standard. Educate division management and staff in structured major incident and problem management processes and promote the management of non-major incidents and problems as a standard process. Proactively prevent the recurrence of major incidents through maintaining close working relationships with operational support teams, vendors and business units. Lead and coordinate the management of major incidents and problems through to resolution to minimise the impact on business operations across the customer environments. Perform continuous effective human resource management practices within your group including staff development, training, succession planning, and performance management. Perform proactive activities to recognise trends among incidents and problems and provide advice to management and stakeholders regarding the impact and resolution of major incidents and problems.

Role Requirements
Highly Desirable Skills/Experience
- ITIL Foundation v3/2011 certification.

Desirable Skills/Experience
- Service Management Tool skills - InfraEnterprise v9;
- ITIL Support and Restore certification;
- Kepner Tregoe;
- Kepner Fourie;
- Knowledge Centred Support certification;
- Problem Methodology certification.

SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
**Level**: 5Skill Code(s)USUP - Incident ManagementPBMG - Problem Management
Further information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level 5.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/600212/24
**Closing Date**: Monday, 11th November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Principal Advisor

    7 days ago

    Brisbane, Australia Child Safety, Seniors and Disabilities Full time

    The role of the Principal Advisor is to provide clinical advice to the Director of Forensic Disability in relation to their responsibilities under the Forensic Disability Act (2011) and undertake clinical and legislative compliance activities regarding the management of clients with high and complex disability and forensic needs. **The Principal Advisor key...

  • Consulting Principal

    2 weeks ago

    Brisbane, Queensland, Australia Cognitivo Full time $150,000 - $200,000 per year

    Company DescriptionCognitivo is an AI software and services company with a mission to help customers scale AI faster and more responsibly. Our product, AI Factory, empowers clients to build composable business workflows using pre-built ML models that can be fine-tuned easily. We collaborate with Australian Research Institutions including UNSW and CSIRO...

  • Principal Portfolio Officer

    1 week ago

    Brisbane, Queensland, Australia Sharp & Carter Technology, Projects & Digital Brisbane Full time $120,000 - $140,000 per year

    Job Advert – Principal Portfolio Officer (6-Month Contract, Government Programs & Treasury) Position Title: Principal Portfolio OfficerEmployment Type: Contractor – Day RateContract Length: 6 months Location: Brisbane (flexible work arrangements available) About the Role We are seeking a Principal Portfolio Officer on a 6-month day rate contract. This...

  • Principal Advisor, Operations

    7 days ago

    Brisbane, Australia Queensland Health Full time

    About the role The Principal Advisor, Operations, Office of the Executive Director is responsible for providing advice and supporting the operations team outcomes within Health Infrastructure Queensland. The role partners with stakeholders across the division to support and deliver a range of initiatives including training and capability building and...

  • Principal Analyst

    5 days ago

    Brisbane, Queensland, Australia Department of Families, Seniors, Disability Services and Child Safety Full time $120,000 - $180,000 per year

    As a Principal Analyst you will:• Oversee the delivery of application enhancements and governance, including incident, problem, change and release management, proactively managing risks or issues that affect release scope, schedule, or quality with an external vendor.• Formulate change requirements from existing backlogs incorporating business priorities...

  • Principal Officer

    2 weeks ago

    Brisbane, Queensland, Australia Department of Education Full time $80,000 - $120,000 per year

    This is an exciting opportunity to be part of the Education Futures Institute (EFI) in the Queensland Department of Education. The EFI is a key system initiative in the department's education strategy, Equity and Excellence: Realising the potential of every student, to empowerdepartmental staff, educators, school and system leaders to build professional...

  • Principal Engineer

    5 days ago

    Brisbane, Queensland, Australia Harmony Australasia Full time $180,000 - $250,000 per year

    Harmony is the largest gold producer by volume in South Africa and is a significant operator of gold tailings retreatment facilities. In Papua New Guinea, Harmony owns and operates the Hidden Valley mine and owns 50% of the Tier 1 Wafi-Golpu copper-gold project. Harmony owns 100% of the Eva Copper project, a near-term copper project in Queensland, Australia....

  • Principal Finance Officer

    5 days ago

    Brisbane, Australia State Development, Infrastructure, Local Government and Planning Full time

    **As a Principal Finance Officer you will**: - Support the Manager, Financial Accounting with financial advice, analysis and information to deliver the long-term financial strategy with a focus on driving value. Contribute to the preparation of the annual financial statement process Support the delivery of the department's asset valuation cycle. Deliver...

  • Principal Engineer

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time $70,000 - $120,000 per year

    The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Principal Engineer (Networks) to join the ICT Infrastructure Unit. The Principal Engineer (Networks) manages the daily operations of the QCAA network infrastructure, cyber security posture, Cloud based services and critical aspects of the data centre compute systems. They evaluate, manage...

  • Principal Electrical Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Ivory Group Full time $104,000 - $130,878 per year

    ABOUT THE COMPANY. Established over two decades ago, this well-regarded engineering consultancy delivers integrated solutions across civil, structural, hydraulic, and building services disciplines. Known for their innovative design strategies and hands-on project involvement, they've consistently delivered high-performing outcomes across sectors including...