Front of House Manager

2 weeks ago

Melbourne, Australia Kingpin Full time

ESCAPE ORDINARY - KINGPIN MELBOURNE
Get to know us
Welcome to Kingpin, where hospitality and entertainment collide. You might think you know us, but we're about to redefine fun in Melbourne. Opening late 2025, our new Kingpin venue is set to be the ultimate showstopper, your new local and quite frankly, a bit of a show-off. Spanning a massive 3700m², this space will feature:

- A next level bar and grill with serious main character energy
- 2 bars, 16 taps, endless vibes craft and classic beers, cocktails and premium pours
- Every sport live ensuring guests never miss a match-game moment
- Event spaces designed for trivia nights, comedy shows, and more
- A sporting arena packed with activities like indoor lawn bowls, batting cages, and darts
- Uniquely designed Arcade exclusive games, interactive experiences and classic favourites

We know, we know - we can't wait either
**Essence of the position**:
We have begun the search for our Front of House Manager. In this role you will manage the daily operations of the bars and restaurant, leading and coordinating your FOH team to execute the guest journey. Some of your key areas of responsibility will be:

- Taking the lead of the entire F&B operation; 2 bars, restaurant, events and ensuring the guest journey is nothing short of remarkable
- Partner with your other key stakeholders; Director of Fun, Party & Events Manager and the Kitchen Management team to deliver high quality events and experiences
- Schedule your FOH team in line with operational requirements and within budget. Continuously monitor team levels and forecast adequate coverage at all times
- Monitor guest interactions and use those insights to provide team coaching, enhancing the experience for both our guest and our team
- Ensure all F&B items are made to specification and delivered to guests as per the serving standards, and keeping the overall FOH area presented to a high standard
- Foster a team culture that is dedicated to exceeding expectations

**Key Attributes & Capabilities**:

- 2-3 years exp. in managing a full-service restaurant or the F&B department within a large, busy venue, in fact, a busy venue is where you thrive
- Confidence in ensuring stock levels are optimised across a high-volume operation, even when the crowd triples and someone forgot to order napkins
- Able to manage budgets, forecast adequate team coverage & wage control - you know just how to stretch a dollar without stretching your team too think
- Sound knowledge of food safety regulations and licensing requirements
- Excellent organisation skills to manage multiple operations + a busy event schedule while keeping a cool head Duck gliding across water? That’s you in a nutshell
- Ability to enhance the guest experience during high traffic times (but also, every damn day)
- You must obtain a valid WWCC (Working With Children Check) for this role

**Ready to Escape Ordinary? Join our team and experience**:

- Authentic Culture & Values that live beyond posters on the wall
- Access to a range of programs & initiatives designed to support your wellbeing
- Open a venue unlike anything Australia has seen before
- Unmatched growth opportunities
- Fantastic Perks & Discounts exclusive to you and your friends across our venues

Kingpin Melbourne will be opening in December 2025 and we are actively recruiting on this role now so you can be an instrumental part of helping us to build something special
ESCAPE ORDINARY - APPLY TODAY

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