Business Support Officer

Work-life harmony with a Permanent Part-Time position
- Be a part of a progressive, supportive and action packed environment
- Pet Well-being discounts (treatments & products)

**About PVE**:
Perth Vet Emergency is one of the leading 24-hour emergency animal hospitals in Perth, our Cannington hospital operates 7 days a week, 365 days of the year and our Yokine hospital operates after hours. We are committed to working as a team to deliver positive results for our team, clients, and patients, as well as learning from each other and having fun in the process Our environment is very fast-paced, and we never settle for the status-quo. We have built a reputation for excellence, and due to the rapid growth and expansion of our business, are looking for a strong leader to enhance our growing business.

**About AEA**:
Animal Emergency Australia (AEA) are not just your average veterinary organization. We are a dynamic network of independently owned emergency hospitals, general practices, and veterinary support and educational services spread across Australia. Together, we are revolutionizing veterinary care and driving positive change across the nation We strive to create a culture of continual improvement within each individual team. Through providing an innovative, flexible, fun, world-class workplace, we give people who join us an opportunity to truly do, and be, their best.

**About the Role**:
We are seeking a dynamic and passionate Client Relationships Business Support Officer to join our team. The role will primarily be based within our Cannington Hospital, with some days within our Yokine Hospital and also travel to our primary vet locations.

This is a permanent part-time role with approximately 20 hours per week. _This role will NOT be commencing until on or after 15.10.2025._

At Perth Vet Emergency, we place great value on the relationships we have within our team as well as those in our wider network of clients, primary care veterinarians and other industry colleagues. The person we are looking for will have a passion for developing strong relationships and ensuring a seamless client experience

**Key responsibilities of the role include, but are not limited to**:

- Maintaining regular contact with our primary referral network ensuring these relationships are well nurtured. This involves site visits.
- Research and discover further opportunities to introduce our team to new industry colleagues
- Being the main point of contact for ensuring clients receive a check in to see how their furry friend is doing after a visit to the hospital and escalation point for client feedback
- Coordination of and attendance at key networking events including continued professional development seminars, community engagement events as well as celebratory events throughout the year
- Maintaining regular contact with our colleagues within the Tertiary-education teams.

**About You**:
The ideal applicant will be motivated and share a vision for a collaborative working environment. We are looking for extraordinary people to join the team who are interested in learning and growing in their roles and believe in providing clients and their fur babies with the best solutions, delivered with love and empathy.
- Certificate IV in Business (Administration) or 3 years’ experience in an Office Administration role
- Previous experience in a similar customer-facing administrative or sales role and a proven track record of delivering high standards of customer care.
- Experience of complaint handling.
- Experience of working effectively, sometimes at senior level, with a wide range of organisations and individuals to build strong customer relations, promoting ideas, and converting these into strong ongoing partnerships or working opportunities
- A good understanding of the value and positive impacts of veterinary professionals
- Excellent attention to detail and organisational skills
- Able to demonstrate strong prioritisation and organisation skills, an ability to manage changing priorities and workload management with proven experience of meeting deadlines
- Very good interpersonal, customer care and communication skills
- Empathy with the needs of clients and their patients
- A reliable vehicle for primary vet site visits

**Paws and Perks**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Great Game of Business
- Refer a Friend program & rewards
- Work-life harmony with flexible hybrid and remote structures and work arrangements
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Further education & career planning benefits (including CPD allowance, internal mobility)
- We promote and recruit from within
- Mentoring opportunities - be mentored or be a mentor
- The opportunity to transfer across the company to fulfill your furthe