Junior Community Liaison Manager

16 hours ago


Mulgrave, Australia Australian Unity Full time

**About Us**

As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first - customers, clients, partners and communities.

The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**Make a meaningful difference with Australian Unity**

Within this Home Health program we have an exciting **Full Time Junior Community Liaison Manager **position, based from our branch in** Mulgrave 3170. **This role will support our Home Care team across South East Melbourne.

**About Your New Role**

As a Junior Community Liaison Manager you will be the primary point of contact for our customers and your own team located in **South East Melbourne and surrounding areas.**

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely. All the while sitting side by side in branch with our Australian Unity team.

**About your new role**:

- Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Experience with managing remote direct reports would be highly regarded
- Proven experience in coaching and developing high performing teams
- Experience managing a high volume client caseload, including complex client care needs, service allocation and case management
- Some knowledge of Home Care Packages would be highly beneficial.

**Why Join Us**:

- Yearly Paid Community, Deep Thinking and Wellbeing days
- Competitive Remuneration
- 14 weeks, fully paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Work side by side with our Australian Unity colleagues within our Branch in Mulgrave
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity's Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.



  • Mulgrave, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Junior Community Liaison Manager (Case Manager)** you will be the primary point of contact for our customers and your own team of Care Workers located...


  • Mulgrave, Australia Australian Unity Full time

    As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to clients to help them live independently, supported and empowered, within their own homes and communities. In these...


  • Mulgrave, Australia Australian Unity Full time

    **About Us** As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first - customers, clients, partners and communities. The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their...


  • Mulgrave, Australia Healius Full time

    Veterinary Liaison Officer - .**Veterinary Pathology Liaison Officer** - Fulltime Permanent Position in based ASAP laboratory in Mulgrave! - Competitive salary and a career progression - Experience in VET industry and sales desirable - ASAP Laboratory (a subsidiary of Dorevitch Pathology) is a specialist veterinary pathology laboratory dedicated to providing...

  • Key Account Manager

    2 weeks ago


    Mulgrave, Australia Mercedes-Benz AustraliaPacific Pty Ltd Full time

    AufgabenBe the change. Join our team. Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. At Mercedes-Benz Vans,...

  • Marketing Executive

    16 hours ago


    Mulgrave, Australia Oriental Merchant Full time

    **Oriental Merchant **is a leading importer and distributor of authentic Asian groceries with brands that are familiar throughout Asia Pacific. Our brand has a strong national and global presence. We are looking for our next Marketing Executive to support our Asian Inspirations team based in our head office based in Mulgrave. **RESPONSIBILITIES**: -...


  • Mulgrave, Australia Kimberly-Clark Full time

    **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...


  • Mulgrave, Australia ADP Full time

    **Position Title**:Service Relationship Manager **Reporting Line**: Senior Manager, Relationship Management **Position Purpose**: Serves as the primary client contact with assigned Management and Executive levels, acts as an advocate and liaison to develop and maintain effective client relationships within an assigned portfolio to ensure the provision of...


  • Mulgrave, Australia ADP Full time

    **Client Engagement Team Manager (ADP Lyric HCM)** **Position Title**:Client Engagement Team Manager (ADP Lyric HCM) **Reporting Line**:Operations Director - Lyric **Position Purpose**: Lead the Client Engagement Manager team to deliver efficient and timely services to clients across APAC with high levels of client service and satisfaction **Key...

  • Junior Barista

    3 days ago


    Mulgrave, Australia Piccolo Me Mulgrave Full time

    **Barista responsibilities and duties**: - Make and serve specialty coffee and tea beverages - Good communication skills - Speak and interact with both new and regular customers - Promote Piccolo Me Loyalty program - Maintain a clean and sanitized work environment - Follow health and safety guidelines - Adhere to recipe and presentation standards for food...