Sales and Guest Experience Manager

**VIC, Aquarena Aquatic and Leisure Centre, Doncaster 3108**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess the skills and ability to build, develop and lead an enthusiastic team?
- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

Aquarena Aquatic and Leisure Centre is the premier gym and indoor swimming pool in the area with a wide range of fitness classes and training programs.

**The Site**

Aquarena Aquatic and Leisure Centre is a leader in the provision of health and leisure services in Victoria, winning a number of industry awards in 2019 and 2020. Lead a highly skilled team with excellent facilities to continue to deliver fantastic participation outcomes for the Community. Our aquatic facilities include an indoor 25m heated swimming pool, an outdoor 50m heated swimming pool, a warm water pool, spa and steam room. In addition to this, the centre offers offer an indoor and outdoor eatery overlooking our pool area, multiple group fitness studios, allied health services and large gym.

**The Role**

As the** Sales and Guest Experience Manager** you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Manager’s key accountabilities include:

- Meet monthly new member and program enrolment targets and associated KPIs
- Meet monthly retail budgets and stock control KPIs
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
- In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
- Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
- Process memberships and data entry in line with company processes
- Set rosters in line with the business budgets and the four principles of time and attendance
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

Essential Skills and Qualifications:

- National Police Check
- Working with Children Check
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.