IT Support Analyst

5 days ago


Melbourne, Australia Colgate-Palmolive Full time

No Relocation Assistance Offered
Job Number #167712 - Melbourne, Victoria, Australia

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

**Overview**

As an IT support Analyst, you will manage the desktop and technical support functions for WCS Prime100 and CP Malvern E office, ensuring seamless IT operations across both sites, you will also support other SP locations when required remotely.
This role involves the direct management and support of desktop environments, contribution to IT project management, and oversight of ticketing and asset management processes in alignment with GIT protocols, and in collaboration with the IT Admin and IT Manager.

You will also play an important role working with the plant systems team, management team as well as global/regional IT teams in supporting plant IT/OT infrastructure, local -regional IT projects and upgrade projects.

**Key Responsibilities**:

- Manage desktop and end user technical support for multiple sites
- Provide foundational support for Mac OS, networking, and basic server management skills
- Support desktop management initiatives and IT project tasks
- Administer and maintain ticketing and asset management processes according to GIT procedures
- Deliver fundamental troubleshooting for LAN, WAN and wireless networks
- Assist with management of mobile devices and printers
- Partner with plant systems team and GIT teams in supporting plant systems and infrastructure
- Participate and provide expertise to regional and global projects as required
- Guide software asset management practices locally and globally while maintaining close compliance with Colgate license policies
- Support IT compliance and backup initiative

**Key Skills & Knowledge**:

- Proficiency with Google Tools and Microsoft Windows platform
- Project Management capabilities
- IT/OT Network and MS Server OS basic knowledge
- Strong analytical, troubleshooting, communication, documentation, and teamwork skills

**Education & Experience**:

- Bachelor's degree (preferred majors in Computer Science, Information Technology, Engineering or Business) or equivalent
- Certificate IV or Diploma in Information Technology
- Minimum 4 years experience in desktop, end user, or technical support roles.

**Our Commitment to Inclusion**
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

LI-On-site


  • Support Analyst

    2 weeks ago


    Greater Melbourne Area, Australia Creative IT Full time $60,000 - $90,000 per year

    About Creative ITAt Creative IT we believe in the "Why" we exist. "Empowering a better tomorrow." This applies to our clients and our staff. How we achieve this goal is through partnership, developing services of exceptional value and strategic advisory.In terms of what services, we offer Creative IT (Aust) Pty Ltd (CiT) is a Managed Services Provider to the...

  • Grc Analyst

    2 days ago


    Melbourne, Australia Latitude IT Full time

    Multi-billion dollar international organization. - Opportunity to liaise with multiple security teams. - Hybrid work arrangement. Are you a seasoned Security Analyst with a passion for GRC? Our multi-billion dollar international client is seeking a skilled professional to join their team in Melbourne and take on the role of GRC Analyst. - Multi-billion...

  • Portfolio Analyst

    2 weeks ago


    Melbourne, Australia Latitude IT Full time

    **Portfolio Analyst** Latitude IT has been engaged by a renowned brand with a great working culture to help build a new team within the Technology stream enabling and supporting all program delivery. This is an organisation that promotes internal progression and offers great opportunities to those that excel. One of the key requirements they have is for a...


  • Melbourne, Australia Milestone IT Full time

    Healthcare client - Immeidate start - Excellent career progression Milestone IT is working with a healthcare client who is currently seeking a skilled and experienced SAP Payroll Test Analyst to join their dynamic team. **Responsibilities**: As an SAP Payroll Test Analyst, you will be responsible for the following: - ** Test Script Development**: -...


  • Melbourne, Australia Milestone IT Full time

    Great opportunity - Contract role - Great team and culture Milestone IT has partnered with a dynamic and innovative company dedicated to bettering patient outcomes. As they continue to grow and adapt to the ever-changing business landscape, athe are seeking a highly skilled and motivated Change Analyst/ Junior Change manager with User Acceptance Testing...

  • Systems Analyst

    2 weeks ago


    Melbourne, Victoria, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year

    Locations: Canberra, Brisbane, Melbourne, Sydney, Adelaide, Perth, Darwin, Hobart, LauncestonLong-term EngagementMinimum Baseline Clearance requiredFinXL is seeking a highly experienced and skilled Systems Analyst to join our clients in Canberra, Brisbane, Melbourne, Sydney, Adelaide, Perth, Darwin, Hobart, Launceston. The Systems Analyst (Service...

  • Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Zone IT Solutions Full time $90,000 - $120,000 per year

    We are looking for a Business Analyst. In this permanent position, you will play a key role in bridging the gap between stakeholders and technical teams to deliver innovative solutions. Your analytical skills will help identify opportunities for improvement and optimize processes across various projects.Minimum of 5 years of experience as a Business Analyst...


  • Melbourne, Australia Transform IT Full time

    **Application Support Analyst (PAS) - Healthcare** **What's in it for you?** - Exciting digital transformation projects - Permanent role - Sydney or Melbourne location - Excellent salary and benefits on offer **The opportunity** Our client is a large healthcare organisation that are invested in the latest technologies to support their commitment to...

  • Data Support Analyst

    4 weeks ago


    Melbourne, Australia Milestone IT (Milestone Information Technology) Full time

    Overview JOB OPPORTUNITY: Data Support Analyst – Healthcare Sector Location: Northeastern Suburbs, Melbourne Contract Role | Competitive Rates Agency: Milestone IT (on behalf of a leading healthcare client) Milestone IT is currently partnering with a respected healthcare provider based in the northeastern suburbs of Melbourne. We are looking for a...

  • Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia FinXL IT Professional Services Full time $80,000 - $120,000 per year

    Business Analyst - Contact CentreOverviewFinXL IT Professional Services is a leading IT solutions organisation providing a broad rangeof services to assist large Australian enterprises and Government departments to deliver ITprojects.We're seeking a highly skilled Business Analyst to join our team. This role is critical for thesuccessful execution of our...