Technical Delivery Manager

**Job no**: 523398
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Queensland
**Categories**: Information & Technology

**_Ciao, _**Olá, **_こんにちは_**, Salut**

At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travel

As the Technical Delivery Manager you'll be responsible for overseeing the end-to-end delivery of complex technical requests, ensuring they are completed on time, within scope, and aligned with business objectives.

This role involves coordinating cross-functional teams, managing resources, and ensuring that technical solutions meet the required standards and specifications within Enterprise Technology Services (ETS), our global technology team. If you would like to work closely with stakeholders, including managed service providers, engineers, and project managers, to drive successful project outcomes and maintain high levels of customer satisfaction, please apply

**What you'll enjoy**
- Tick destinations off your bucket list with our discounts on travel and accommodation
- Employee Share Scheme through Equate Plus
- Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
- Receive ongoing training and professional development
- Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years
- Preference for internal progression through Brightness of Future
- Global career opportunities in a network of brands and businesses at your fingertips
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
- Opportunity to attend global awards events, including Global Gathering (Los Angeles 2025)
- Various social events to promote networking, the celebration of wins, and sometimes just for fun

**Day in the life**:

- Triage and prioritise incidents and requests with our external service providers ensuring they meet the defined goals, timelines, and budgets
- Ensure clear communication and collaboration between ETS and our service providers, facilitating regular status updates and resolving any issues that arise
- Provide technical guidance and support to the team, helping to resolve complex technical challenges
- Ensuring the regular patching, upgrades and maintenance of product platforms are being carried out to ensure that the service is fit for use.
- Review incident and requests and provide feedback to L1 and L2 teams to ensure ticket quality standards are met and service providers have adequate information to resolve tickets
- Analyse internal processes and creating strategies for service delivery optimisation
- Escalate and manage issues and risks
- Ensure the regular patching, upgrades and maintenance of product platforms are being carried out to ensure that the service is fit for use.
- Prioritise alerts raised by our service providers and assign to the relevant team for resolution

**You'll be perfect for the role if you have**:

- 3 years' experience in a similar role
- Relevant Technical Degree
- Travel industry experience
- ITIL and Agile management experience
- Vendor management experience

**We value you**

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

**Who we are**

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their **Brightness of Future.**

We encourage you to **DREAM BIG** through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

**Irreverence. Ownership. Egalitarianism**

LI-KC1#LI

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