Service Delivery Manager

5 days ago

South Brisbane, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
Newly created opportunity for a **Service Delivery Manager** to join our Government and Defence IT team, where you will work closely with service providers and SMEs to design and develop infrastructure support model and transitions plans for Government & Defence IT services related to Wintel and Networks.

You will lead SLA delivery to the business, working closely with Infrastructure Analysts and Support partners, to meet business and customer requirements.

**Key responsibilities include**:

- Develop processes and methods of working which ensure that the suppliers work together as one group for the business and the customer.
- Contribute to the development, implementation, evaluation and review of service management processes and standards, enabling clear standards and processes to be built.
- Document and implement any new workflow processes and procedures aimed at reducing risks and/or improving quality.
- Actively drive innovation and change across the team through strong leadership. Positively influencing mindsets and improving the overall capability of multiple teams or work groups.

**Qualifications**:
To be successful in this role, you will need:

- Minimum 5 years relevant experience in IT Service Management
- Experience creating technical design documents, training documents, test cases and deployment plans for Change Requests/Enhancements
- Vendor management experience
- Deep technical knowledge of Systems, Servers, Network, EUC devices and other IT Infrastructure
- Experience managing Government & Defence IT systems (advantageous)
- Bachelor degree in computer science, information technology or a related discipline
- Project Management Certification (PMP / PMI / PRINCE2 /PMBOK or equivalent) is desirable
- Service management Certification (ITIL, HDI, etc) is desirable
- Possess relevant IT certifications like ITIL, Azure

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in **Australia **and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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