Credit Officer

**About us**

We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award**and we are **#1 Great Place to Work Certified for 2024**

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

**The Opportunity**

Our Credit Officer is responsible for ensuring management and prompt collection of debtors portfolio and credit administration. This position's goal is to reduce and maintain a low level of debt through efficient follow-up.

This is a key role, working in a highly-performing team. You will be trained on all new systems.

**Why Us?**:
- We're** Great Place to Work Certified in 2024.**:

- We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award**:

- We're Australia's **#2 Great Place to Work**.
- We have the **highest Net Promoter Score on the ASX,** the World's best customer experience & crowned in 2020 at the World Communications Awards.
- ** You’ll make an impact**: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- ** We Invest in you**: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

**What you'll do**:
- Full collections responsibility for portfolio, ensuring appropriate and timely action is taken
- Produce and present detailed weekly reports for the Credit team
- Liaise with customers and all areas of the business (particularly Sales, AE, SDMs, Customer Resolutions, Billing and Operations) owning issues to resolution
- Account transactions reconciliation
- Logging and follow up of disputes on accounts
- Provide support to legal counsel team if required
- Act as back-up when staff are away helping cover their duties, including chasing up accounts on their portfolio.
- New Business Approvals -researching companies and credit checking new business
- Maintain and run the collection plans cycle
- Suspension/Disconnection of delinquent accounts
- Defaulting and updating customers information via Equifax - referring accounts to legal
- Monthly Direct Debits processing
- Assist with the month end reports

**Required Skills & Experience**:
- 3 - 5 years of experience in a credit, collections role at a mid-size corporate company.
- Strong credit control skills and corporate collections experience
- Strong communication skills
- Good phone manner and able to send articulate written communications
- Ability to delve into issues and follow through to resolution
- Good Microsoft Suite skills and ability to learn new systems as you will be working on some proprietary software
- Ability to do account transaction reconciliations
- Comfortable dealing with senior stakeholders internally and externally

**Why Us?**:
- We're** Great Place to Work Certified in 2024.**:

- We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award**:

- We're Australia's **#2 Great Place to Work**.
- We have the **highest Net Promoter Score on the ASX,** the World's best customer experience & crowned in 2020 at the World Communications Awards.
- ** You’ll make an impact**: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- ** We Invest in you**: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.