Quality Assurance and Risk Management

APS Level 5
- Brisbane, QLD; Canberra, ACT; Adelaide, SA; Perth, WA; Melbourne, VIC; Sydney NSW.
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Roles**
The Quality Assurance and Risk Management Branch is seeking dynamic people who will contribute to a variety of projects, while working collaboratively with key internal stakeholders, which may include, working on projects with strict timelines, contributing to drafting documents and processes, assisting in the development of assurance planning activities, supporting and undertaking audit activities, assisting with risk management and the development of risk management activities, and supporting program areas.

**Compliance Investigator**
**Duties and Responsibilities**
Responsibilities include:
Coordinate administrative investigation activities in relation to privacy and general contract non
- compliance by employment services providers Work closely with senior state network staff for engagement with employment services providers and investigation of non
-compliance matters
- Undertake non-compliance case analysis and determine recommendations about breaches of contract requirements, including rectification and remedial actions Prepare high quality written correspondence and advice regarding non
-compliance matters, including case minutes for the department's executives
- Support administrative and reporting processes associated with the management of non-compliance cases.

**Project Officer**
**Duties and Responsibilities**
Responsibilities include:

- Ability to quickly get across Deed and Guideline requirements
- Accurate assessment and recording of data
- Ability to work in a dynamic environment, delivering high quality work in tight timeframes
- Has accountability for completion of allocated tasks, being able to self-start, organise and review own work
- Liaising with and between internal stakeholders
- Supervising and mentoring junior staff.

**Risk Management Officer**
**Duties and Responsibilities**
Responsibilities include:

- Supporting the management and oversight of employment services risk events, including providing advice/liaising with key internal and external stakeholders on various issues, maintaining system records and reporting tools and preparing reports
- Working closely with State Network Delivery Officers to investigate integrity issues in respect of provider staff, including assessing risks, drafting Employment Services Risk Alerts and warning letters
- Review, advise and report to senior executive and committees on the status of employment service provider and employment program risk plans and risk treatments
- Undertaking secretariat functions for the Employment Services Risk Oversight Monitoring (ESROM) committee reviewing ongoing investigations and Employment Services Risk Alerts.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window