State Operations Manager

5 days ago

South Yarra, Australia Schnitz Full time

**About us...**

Here at Schnitz, we are one big family, passionate about spreading happiness with authentic hand crafted pan-cooked schnitzel.

From our stores to our support office and our Franchise Partners we live and breathe our values - quality, collaboration, integrity, and family. And it’s our love for making people happy that brings us all together and makes our dedicated, passionate family business thrive.

With over 70 restaurants across the country, it’s clear that we’re onto something special.

**About the Role**

Reporting to the General Manager of Operations, the State Operations Manager is responsible for driving excellence across restaurant operations by embedding a high performing culture. Your proactive leadership and direction will boost restaurant performance to ensure benchmarks and targets are met and exceeded. You will demonstrate your expertise in growth strategies through prospect site identification and Franchisee selection.

**The Role Recipe**:

- Develop, lead and manage a team of high performing Muti-site Managers and Business Development Managers
- Drive operational excellence through progressive improvement plans
- Embed a compliance-led culture demonstrated through safety, mystery shopping and food safety audit results.
- Take ownership of store growth in the region, play a key role in New Store Development projects and Franchisee attraction and selection.
- EBITDA targets and financial KPI’s are met across the portfolio of restaurants.
- Solving escalated issues, supporting Franchise Partners, Business Development Managers and Support Office staff.
- Statewide meetings that constructively engage our Business Development Managers and Multi-site Managers encouraging a two-way flow of ideas and information.

**Key Ingredients**:

- Tertiary qualification in business
- Experience in a similar State Operations Manager position in the hospitality industry, ideally in a franchising environment.
- Demonstrable experience improving profitability and overall results through leadership and coaching.
- Demonstrable experience driving business process and a sound understanding of operations
- Strong understanding of the food safety regulations in Australia
- Ability to build strong relationship across internal and external stakeholders
- Exceptional communication, presentation and leadership skills
- Customer-first focus in every business decision
- An analytical mindset, a data-driven decision maker with solid business acumen.
- Proven influencing and negotiation skills

**Our commitment to you**:

- A work culture that feels like a family built on a foundation of quality, compassion and integrity;
- An opportunity to continue your career development with our nationally recognised and respected brand;
- Flexible working arrangements and hours to promote healthy work/life balance;
- Generous remuneration with car and phone allowances;
- Collaborative and inspiring annual National conference.

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