Flight Operations Manager

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.
**Collaboration**: Working together with transparency and trust to drive continuous improvement.
**Care**: Creating a safe and sustainable environment for all.
**Integrity**: Doing what's right and fostering a culture of respect.
**Excellence**: Prioritizing quality services and setting industry standards.
Role Summary:
**Flight Operations Manager**

**Perth, Western Australia**

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**Reach Beyond**

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

We have an opportunity for a talented Flight Operations Manager (FOM) to join our team in West Perth, WA. The FOM is responsible for the day-to-day management of all Business and Operations activities associated with Flight Operations and the Pilot group. The FOM will work with both internal and external stakeholders to ensure that all operations associated with the Pilot group will meet all legislative, regulatory and contract requirements while providing a service and support that is productive and efficient.

**All you have to do is get on board.**

Key Responsibilities:

- A visible safety champion who will challenge unsafe acts and pursue improvements in safety culture and behaviour
- Develop highly effective and productive relationships with the Pilot group, the Flight Operations team, key stakeholders whether they are internal (at a global, regional and in country level and particularly with the regional management team and employees) and externally (regulators, customers and suppliers)
- Act as “problem solver” with the commercial team, base management teams, Regional Operations Control Centre team and Contract Manager for any operational issues.
- Deliver effective cost control of the Pilot group through effective planning, scheduling, monitoring and administration in line with current and future requirements
- Manage pilot headcount in line with contractual requirements, including recruiting and onboarding.
- Participate and influence pilot EA negotiations, provide operational context and advice
- Interact frequently with the ROCC to ensure medium and long terms crew scheduling is in accordance with the goals of the region and aligned with client expectations
- Interact daily with the local short term planner(s) and travel staff to ensure all short and immediate term crew scheduling operates effectively and in line with regulatory compliance, customer conformance and cost minimisation
- Provide day-to-day direction to the pilot group in line with CHC polices & procedures
- Manage and monitor the remuneration changes for transfers, upgrades and departures.
- Respond and resolve conflicts and disciplinary issues on the base in accordance with the Terms and Conditions of their employment

Qualifications, Skills & Attributes:
Skills and Experience
- Minimum of 5 years of experience within an Aviation environment, workforce planning or scheduling environment
- Minimum of 2 years’ experience in the aviation industry with operational experience to include flying, engineering or business operations required
- Robust relationship building skills with the ability to adapt to environments and people
- Verbal and written communication skills along with a sense of resilience
- Operationally focused with sufficient working knowledge of contract terms and conditions
- Ability to negotiate and influence effectively

Attributes/Behaviours:

- Ability to work independently and as part of a team
- Strong initiative with a hands-on approach in addressing day to day issues
- Proven ability to build relationships with key stakeholders, both internal and external.
- Ability to communicate effectively both verbal and written on all employee queries.
- Ability to multitask in a rapidly changing, fast-paced, high-volume environment
- High level of numerical analysis skills and the ability to articulate clear conclusions and recommendations
- Ability to handle complex issues and provide recommendations for solutions
- A flexible and adaptable approach to deliv