Centre Manager

5 days ago

Cranbourne, Australia National Storage Full time

Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand, we are now looking to recruit a Full Time Centre Manager to work across our South-East Suburbs location.

**The Role**:
Reporting into the Store Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is an exciting & varied role encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.

**Key Responsibilities Include**:

- Leading and motivating a team of Store Consultants, whilst setting clear expectations, providing ongoing support and feedback to ensure team performance meets or exceeds targets.
- Ensuring excellent customer service is consistently delivered.
- Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
- Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
- Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care and excellence.

**Benefits of Working with Us**:

- Permanent role with an industry leader and ASX 200 listed company.
- Rotating roster for great work-life balance.
- Structured training with a continued focus on development.
- Onsite car park included.
- Generous company paid parental leave.
- Discounts on a range of storage services including units and merchandise.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our WellNS Wallet program.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more
- Ability to earn referral incentives.

**About You**:

- Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
- A strong sales and customer service orientation.
- A passion for delivering exceptional results.
- You have a motivated, proactive, and positive attitude.
- Ability to work well in a team and autonomously.
- Willingness to learn and grow with the business.
- Driver’s license and car (required).
- Forklift license (desirable).
- The ability to work on a rotating roster, with every second Saturday from 9am-2pm.
- This role is being filled directly by National Storage, so agency submissions will only be considered if requested._

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