Guest Services Host

**Guest Services Host**

Illawarra Fly, 182 Knights Hill Road
Knights Hill, NSW, 2577
Australia

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How would you like to work in a fantastic team environment in the beauty of Australia's rainforest? Do you have a passion for delivering memorable experiences?

We have an exciting opportunity for casual Guest Services Hosts to join our team at Illawarra Fly Treetop Adventures

Illawarra Fly Treetop Adventures is nestled amongst the beautiful landscape of the Southern Highlands and South Coast of New South Wales. Our Treetop Walk and Zipline are fantastic products that showcase the picturesque landscape for all visitors. Our staff are key to delivering our product as they are the ones who help guests leave having a sense of awe and having had a memorable experience while visiting us.

**About the Role**

All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN As a Guest Services Host you will be responsible for the delivery of friendly, attentive and efficient service to the guests of Illawarra Fly.

Your duties include but are not limited to maximising all sales within the department outlets (tickets, retail and food & beverage), using up-selling and promotional tools provided, meeting daily tasks and sales targets set by management, ensuring cleanliness of outlets and surrounding areas, entering and redemption of entered bookings and a strong head for problem solving for things that you may experience in the role.

**About You**

**Benefits**

The rate for this role is competitive, and other benefits include
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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