Client Service Coordinator

2 days ago

Mulgrave, Australia Calvary Full time

Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
One Permanent Full-Time position available and One Permanent Part-Time position available
About the role

At our Mulgrave office we are currently recruiting for one full time Client Service Coordinator (38 hours) and one part time (30 hours) who will play a crucial role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately. You will also be responsible for answering incoming calls from clients and employees promptly and courteously, providing clear and accurate information as well as rostering to ensure all clients are seen by our Support Worker.

**Your main duties will include**:
Demonstrate, and promote within the service centre, the philosophy of client centred care and the Calvary Customer Experience including the provision of a responsive and flexible service
Rostering client care and services with Support workers
Establish and build rapport with all enquiries to Calvary Home Care
Adhere to timeframes for following up and resolving any open enquiries which have been escalated or which are awaiting input from Service Centre colleagues
About you
Experience in Rostering
Experience in Aged/Disability/Community sector
Strong customer service skills

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you

**Please note the following**:
You will be required to provide evidence of immunisation as required for your role including COVID-19

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