Home Lending Specialist/mortgage Broker

We're REA

REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Mortgage Choice is a leading mortgage broking business at scale that will support more Australians with their home ownership aspirations. This is an exciting time of growth for Mortgage Choice, but something that remains the same is that our qualified mortgage brokers continue to provide first class customer service and advice to help our customers take control of their finances.

What the role is all about
- Provide exceptional customer service in a timely and accurate measure and responding to the needs of customers throughout all stages of the lending cycle
- Reach expected settlement targets while ensuring you have a high customer feedback rating
- Seek out additional product sales opportunities from clients eg. asset finance, personal finance, commercial lending and general insurance referral opportunities for business partners
- Follow the Franchise Operations System (FOS) as detailed in the Mortgage Choice Operations Manual, and as presented in the Mortgage Choice Information Center online, particularly in regards to responsible lending obligations and privacy obligations
- Ensure upkeep of continuous development including but not limited to attending Lender accreditation sessions, maintaining industry CPD point score and ensuring accurate up to date knowledge of lenders products, policies and service levels
- You’ll use your excellent problem-solving skills and product knowledge to answer customer queries and maintain and develop strong relationships with internal and external stakeholders

Who we’re looking for

You are someone who has a great professional presentation and is an excellent communicator. You will display a strong attention to detail and love to work in a fast-paced environment. In addition:

- You will have exceptional written and verbal communication skills in order to convey terms in a clear and concise manner
- Experience of Home Lending / Mortgage or Credit products is essential with a minimum 3 years of current home loan lending experience with a bank or mortgage broker in a sales based environment
- Proven track record in achieving sales results and business development skills
- Confident to conduct home loan health checks
- You will be confident to conduct calls to existing or new customers and be comfortable in cold-calling marketing activities that we may attend from time to time
- Certificate IV in Finance and Mortgage Broking/Either MFAA or FBAA current accreditation would be an advantage
- Be thorough, precise and take pride in all aspects of your role
- Able to adapt to and learn changes in technology and our processes
- Whilst there is no weekend work, we ask for flexibility should a customer seek an after-hours call

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:

- A hybrid and flexible approach to working
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job descripti