Sales and Service Officer

1 week ago

Mascot, Australia Bank Australia Full time

Posted: 29/08/2025

Closing Date: 26/09/2025

Job Type: Permanent - Part Time

Location: Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Support the branch team to achieve service and operational outcomes
- Manage member enquiries and provide information on Qudos products and services
- Resolve member queries and complaints, escalating when required
- Actively cross-sell Qudos products and assist with digital banking needs
- Respond to member enquiries via inbox, online, and phone channels
- Complete service interactions using the Qudos Service Model
- Perform account maintenance, document handling, and scanning
- Ensure compliance with internal policies, procedures, and statutory requirements
- Meet performance and service standards, completing required training on time
- Promote a safe work environment and report WHS incidents promptly
- Constructively challenge and escalate concerns through appropriate channels
- Perform additional duties as directed by Management.

**What you will bring**
- Strong customer focus with the ability to understand and respond to member needs
- Proven ability to achieve results and take accountability for outcomes
- Excellent interpersonal skills with the ability to build positive relationships
- Adaptability and resilience in a fast-changing environment
- Solid understanding of banking products and services
- Strong experience in sales support within financial services
- Strong communication and time management skills
- Proficient in Microsoft Word, Excel, Outlook, and online research tools
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

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