Sales and Service Officer

4 days ago

Mascot, Australia Bank Australia Full time

Posted: 29/08/2025

Closing Date: 26/09/2025

Job Type: Permanent - Part Time

Location: Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Support the branch team to achieve service and operational outcomes
- Manage member enquiries and provide information on Qudos products and services
- Resolve member queries and complaints, escalating when required
- Actively cross-sell Qudos products and assist with digital banking needs
- Respond to member enquiries via inbox, online, and phone channels
- Complete service interactions using the Qudos Service Model
- Perform account maintenance, document handling, and scanning
- Ensure compliance with internal policies, procedures, and statutory requirements
- Meet performance and service standards, completing required training on time
- Promote a safe work environment and report WHS incidents promptly
- Constructively challenge and escalate concerns through appropriate channels
- Perform additional duties as directed by Management.

**What you will bring**
- Strong customer focus with the ability to understand and respond to member needs
- Proven ability to achieve results and take accountability for outcomes
- Excellent interpersonal skills with the ability to build positive relationships
- Adaptability and resilience in a fast-changing environment
- Solid understanding of banking products and services
- Strong experience in sales support within financial services
- Strong communication and time management skills
- Proficient in Microsoft Word, Excel, Outlook, and online research tools
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

  • Sales Assistant

    2 weeks ago

    Mascot, Australia GEM Windows and Doors Full time

    Looking for switched on, admin and computer savvy professional to join our showroom sales team in the heart of Mascot! Are you energetic, love dealing with people and enjoy a dynamic working environment? You will love working with us! What do you bring? - Fantastic phone manner and ability to create rapport with customers - Confident and find it easy to...

  • Service Contracts Sales Representative

    6 hours ago

    Mascot, Australia GE Healthcare Full time

    **Job Description Summary**: A Service Contracts Sales Representative is responsible for driving sales relating to Maintenance Service Agreements for GE equipment through strong Service Account Management. Area of responsibility will be a determined region in ANZ as well as specific modality product areas. GE HealthCare is a leading global medical...

  • Customer Service

    2 weeks ago

    Mascot, Australia Access Hardware Full time

    **Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...

  • Rental Sales Officer

    7 days ago

    Mascot, Australia Enterprise Full time $11,000 - $13,700 per year

    About the jobEnterprise Rent-A-Car is seeking Casual Rental Sales Officers to join our Sydney Airport team. The position will be part of a rotating roster which may include working evenings or weekends. Full training provided – no experience necessary Applicants with enthusiasm, motivation, and a desire to work and learn are encouraged to apply and...

  • Customer Service

    2 weeks ago

    Mascot, Australia Access Hardware Full time

    **Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...

  • Anz Service Sales Manager

    4 days ago

    Mascot, Australia GE HEALTHCARE Full time

    **Job Description Summary**: You will responsible to lead, drive and execute the overall services growth strategy and sustainable & profitable services revenue growth in the country as well as creating and converting sales opportunities for their respective accounts and portfolios. You will lead the service sales team in the country / region and work...

  • Cargo Sales

    2 weeks ago

    Mascot, Australia TNTWORKFORCE Full time

    Looking for a motivated, energetic Cargo Sales & Operations Officer to join the fantastic Sydney Airport team! **Qualifications & experience**: - Excellent communication and interpersonal skills - Experience in airline or freight forwarding operations preferred but not essential. - Ability to work independently and have a professional approach - A good...

  • Service Contracts Sales Leader

    4 days ago

    Mascot, Australia GE HEALTHCARE Full time

    **Job Description Summary**: The Service Contracts Sales Leader is responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the GE Healthcare (GEHC) ANZ business and ensuring a positive customer experience. GE HealthCare is a leading global medical technology and digital...

  • Sales Specialist

    2 weeks ago

    Mascot, Australia Winc Full time

    **Date**:20 Sep 2024 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Showroom Sales Assistant

    2 weeks ago

    Mascot, Australia GEM Windows and Doors Group of Companies Full time

    A great opportunity available for a driven retail sales professional with great communication skills and customer service focus to join a well established highly successful window and door manufacturer and retailer. An autonomous role where you are truly in charge of your earning potential. - No cold calling or chasing leads - Work from the comfort of a...