Assistant Regional Operations Manager

7 days ago

Canberra, Australia Defence Housing Australia Full time

**Job no**: 492973
**Work type**: Full Time
**Location**: Head Office, Canberra
**Classification**: DHA Level 6

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance
and tenancy services.
Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's
tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.

**Your contribution**:
You will lead, motivate and provide clear direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes.
You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region’s portfolio of service residences.
You will contribute to business goals by ensuring operation and financial performance targets are met, including; workforce planning, asset management, contractual requirements, key performance indicators (KPIs) and project
management outcomes for the regional office.
You will lead a team of Property Managers to deliver high quality customer service outcomes to all stakeholders. You will manage complex maintenance issues, enquiries and complaints in accordance with policy and legislative guidelines, provide accurate advice to internal and external stakeholders and actively develop and maintain work relationships across the organisation that are effective and collaborative.

**What we are looking for**:
For this role, we will consider how well you:

- Utilise your in-depth property management experience within the residential property industry to deliver
business outcomes.
- Communicate and negotiate with others, with the ability to build and maintain positive working relationships with
both internal and external staff and stakeholders.
- Lead and manage a team to provide high quality customer service to meet organisation/team objectives,
including developing work plans, team goals and monitoring team performance.
- Display high level organisational, analytical, problem solving and decision making skills, together with sound
judgement and high attention to detail.
- Manage a budget, including managing asset-based decisions in the context of commercial outcomes.
- Show creativity and innovative thinking. Show initiative and provide sound business solutions to identified
issues.

For further information on the role please refer to the **Position** **Description** within Defence Housing Australia’s careers site.

Order of merit - Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

  • Regional Operations Manager Canberra

    1 week ago

    Canberra, Australia Defence Housing Australia Full time

    **Job no**: 492773 **Work type**: Full Time **Location**: Regional Office, ACT **Classification**: Executive Level 1 You will lead, mentor, manage and develop the capability of the regional team to provide high quality services and customer service excellence, and ensure optimum team performance. You will contribute to business goals by ensuring...

  • Regional HR Manager

    7 days ago

    Canberra, Australia Canonical - Jobs Full time

    **The role of HR Manager at Canonical**: With 1,000 colleagues across 70 countries, we require an HR function that thinks and acts globally. We're looking for three regional leads that will all report into our Global Head of People who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to...

  • Regional HR Manager

    3 days ago

    Canberra, Australia Canonical - Jobs Full time

    **The role of HR Manager at Canonical**: With 1,000 colleagues across 70 countries, we require an HR function that thinks and acts globally. We're looking for three regional leads that will all report into our Global Head of People who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to...

  • Regional Manager

    2 weeks ago

    Canberra, Australia REMONDIS Australia Full time

    **Who are we?** REMONDIS is one of the world’s largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe...

  • Regional Manager ACT

    1 week ago

    Canberra, ACT, Australia Chartered Accountants ANZ Full time $120,000 - $180,000 per year

    We encourage Passion to Grow and improveOwn your region, take full responsibility for driving CA ANZ's presence, reputation, and growth across the ACT.Manage and inspire a high-performing team, delivering innovative events and engagement programs that make a real difference for our members.Benefit from CA ANZ's outstanding educational offerings and...

  • Regional Manager – Complex Rehab

    2 weeks ago

    Canberra, Australia i-Pharm ConsultingGruppe Full time

    Canberra, Australian Capital Territory, Australia (On-site) - Permanent Regional Manager – Complex Rehab Lead 3 sites across Fyshwick, Bega & Batemans Bay – driving sales, service excellence, and team performance in retail, operations & rehab. Lead a high-performing retail, operations, and service network across three sites. You will drive sales...

  • Retirement Living Regional Manager

    2 weeks ago

    Canberra, Australia RSL LifeCare Full time

    As the Regional Manager for our Retirement Living South team, you'll be responsible for the overall direction, service and business outcomes of this geographical portfolio. This position will oversee RSL LifeCare’s Retirment Living Village portfolio across ACT and Southern NSW region. This position plays a key role within the senior management team...

  • Regional Manager

    5 days ago

    Canberra, Australia Department of Industry, Science, Energy & Resources Full time

    **Job no**: 511177 **Employment type**: Ongoing **Location**: Canberra **Categories**: Communications, Executive Level 1, Media Marketing **About the team**: The AusIndustry Business Outreach section is a front-line, face-to-face national service offering. A network of regional managers located across regional centres and capital cities, informing local...

  • Regional Sales Manager

    3 days ago

    Canberra, Australia AGCO Full time

    **Regional Sales Manager** **Location: Australia** **Brand: PTx** **Workplace Type: Remote** Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges, at PTx we are proud to be working towards a solution, come and join us as our new PTx...

  • Operations Manager

    2 weeks ago

    Canberra, Australia ACT Government Full time

    The Canberra and Region Visitors Centre (CRVC) is looking for a dynamic Operations Manager to deliver exceptional customer service to a local, domestic and international audience. As the Operations Manager you will - Oversee the management and delivery of retail sales activities in connection with the CRVC, including merchandising and the high quality...