Operations Manager

7 days ago

Canberra, Australia ACT Government Full time

The Canberra and Region Visitors Centre (CRVC) is looking for a dynamic Operations Manager to deliver exceptional customer service to a local, domestic and international audience.

As the Operations Manager you will
- Oversee the management and delivery of retail sales activities in connection with the CRVC, including merchandising and the high quality presentation of the retail offering at the CRVC;
- Supervise a team responsible for delivery of high quality, consistent and relevant visitor information services including the preparation of rosters in line with operational requirements and budget;
- Ensure accurate financial records and invoicing is undertaken in a timely manner;
- As member of the CRVC team, support the Director, Visitor Services, manage a small team and develop staff as appropriate;
- Manage reconciliation of counter and reservation sales;
- Under the guidance and support of Senior Officers and Executives, work with local and regional tourism industry to meet the goals of the ACT’s Tourism 2030 Strategy;
- Responsible for pursuing and converting commercial partnerships and activities associated with the role of the CRVC and
- This position does involve direct supervision of staff.

We need someone who has excellent customer service, a great organiser, proven team management, demonstrated experience in staff and volunteer management and development, a history of developing productive working relationships with internal and external stakeholders and success in participating in a workplace where people are encouraged to improve business results through enhanced organisational culture.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Requirements**
- Sound knowledge of the Canberra and region tourism Industry
- Current Australian drivers’ licence
- First Aid Certificate
- Ability to perform after hours, public holiday or weekend work may be required

**Notes**:This is a temporary position available immediately for six months with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Please note, this position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

**How to Apply**:Applicants should submit a two page written response to the Selection Criteria and a current curriculum vitae.

**Note**:
This is a temporary position available immediately for six months with the possibility of extension up to 12 months and/or permanency.

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