Forecast Planner

2 weeks ago

Sydney, Australia Westpac Full time

**How will I help?**

As the leader of the Forecast Planning activity, you will be responsible for all forecasting monitoring, and staffing level analyses across a 300+ FTW operation whilst supporting scheduling and real-time functions.

You will own the operational governance of our Forecast Planning function and play a significant role in supporting KYC and other key functions to deliver business objectives through accurate and timely data, thorough planning, and sustainable execution of initiatives.
- Key responsibilities include: _
- Owning the delivery of both the long term and short-term workload forecasting across multiple channels both Contact Centre & Operations (Inbound/Outbound/Back-office)
- Providing timely & consistent Workforce Forecast Planning reporting on daily, weekly, monthly, quarterly, or annual basis as required
- Optimising existing workforce through on-going and detailed analysis of Full time, Part Time, and Casual employee mixes
- Providing tracking and management information (incl. Commentary) to actual impacts experienced versus impacts forecasted
- Working with Real Time, Scheduling, Service Delivery, Change & Operations to manage rosters and data in Forecast to ensure efficiencies are maintained in real time

**What’s in it for me?**

At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Prior experience (3-5 years) in a Forecasting and Workforce Planning capacity, ideally in a Contact Centre (~300 seats)
- Experience and knowledge of Workforce Planning functions.
- Verint WFM experience is highly desirable.
- Stakeholder management interpersonal skills essential
- Strong understanding of Westpac compliance standards, processes, and policies
- Analytically minded with a keen eye for trends and behaviours within data sets
- Experience with outbound diallers and outbound/back office WFM will be looked upon favourably

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here Just click on the **APPLY **button.
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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